In The News

Winning Back Connectivity Trust: What the Survey Reveals About Telecom Customer Retention

September 29, 2025

Parks Associates found that the average U.S. household had 17 connected devices in 2023.

As Parks Associates reported, U.S. homes now average 17 connected devices. This explosive growth puts enormous pressure on networks and amplifies frustration when service fails.

With an average of 17 devices per household (Parks Associates), expectations for reliability are rising.

From Liad Churchill's TechSee article, "Winning Back Connectivity Trust: What the Survey Reveals About Telecom Customer Retention"

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Many Consumers Wary Of Giving Up Data To Smart Devices, Even With Inducements

Thermostats that collect data on you aren’t a hypothetical. In fact, they’re quickly becoming the standard: By 2017, market research firm Parks Associates estimates that more than half of the thermost...

Majority Of Consumers Watch Long-form And Short-form Mobile Video

Citing leading provider AT&T, Parks analysts also noted that mobile operators will likely continue to explore new and novel strategies to attract mobile data subscribers. "AT&T is looking to leverage...

A Third Of UK Broadband Households Have An OTT Subscription

“Overall OTT video usage in the UK favours broadcasters,” said the Parks Director, Research, and Connected Consumer in Europe report author Brett Sappington. “The most popular OTT video sources in the...

Watch Company Buys Way Into Fitness Wristband Market

Harry Wang, director of mobile and health products research at Dallas-based Parks Associates, said the digital fitness tracker is the fastest-growing category in the connected health device market, an...

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Winning Back Connectivity Trust: What the Survey Reveals About Telecom Customer Retention

Previously In The News

Many Consumers Wary Of Giving Up Data To Smart Devices, Even With Inducements

Majority Of Consumers Watch Long-form And Short-form Mobile Video

A Third Of UK Broadband Households Have An OTT Subscription

Watch Company Buys Way Into Fitness Wristband Market

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