Providing Market Intelligence for 40 Years

In The News

Study Shows High Consumer Expectation for Rapid Security Event Response

Parks Associates

Eighty-six percent of alarm system owners expect a response within half an hour, and 42 percent expect a police response within 10 minutes of an alarm. Source: Parks Associates 

A large majority (87 percent) of residential security owners say reliable and fast response to security events is important to their system purchase decision, according to Parks Associates.

In a whitepaper titled “Expectations vs. Reality: Enhancing Alarm Monitoring Response,” the Dallas-based market research firm states this expectation is not just about the quick and reliable arrival of police, fire, or medical teams, but also about the assurance of safety and security in the most critical moments.

At the same time, Parks Associates says, security providers face the challenge of demonstrating their worth against new competitors offering self-monitoring solutions deemed “safe enough” by many consumers. 

“Residential security players are supporting overwhelmed public resources with new standards — like The Monitoring Association’s AVS-01 alarm scoring standard — innovative verification technologies, and advanced monitoring and private guard services that help provide more context to alarms,” the white paper states. “All ecosystem players must innovate and experiment with new models to ensure priority alarms get quick response.”

This white paper highlights how security providers are actively adding revenues through new technology and response options, including private guard services, and ensuring fast response during security events, which differentiates their offerings from competitors. It underscores consumer expectations for professionally monitored security, including insights into the gap between reality and expectations for quick police response. The research also highlights consumer views on response times, including familiarity with and perception of fines, as well as the role of public resources for reliable safety and response.

From the SDM article, "Study Shows High Consumer Expectation for Rapid Security Event Response" 

Previously In The News

AT&T Upgrades Data Limits For Home Broadband Plans

"The unlimited data plan is likely for the uber-data users that far exceed their data allowance each month", said Parks Associates, in a research note. During the second month, the company will issue...

AT&T Adds Uncapped Tier To Its U-verse Broadband Service

AT&T also reports that on May 23, customer can check their current usage online, which they probably will want to do to avoid any of those dreaded overage fees. The wireless company has been experi...

Experts: Wal-Mart Pay Needs Perks

More than 25 percent of U.S. smartphone owners use payment apps at least once a month, according to recent data compiled by Dallas-based research and consulting firm Parks Associates. The firm said...

Brand Preference Steering Consumer CE Purchase Decisions

New Parks Associates research shows the importance of brand preference in consumer electronics purchase decisions, revealing that 71 per cent of buyers last year considered only one brand when making...

Phone:
972-490-1113
Mailing Address:
2301 West Plano Parkway, Suite 210, Plano, TX 75075
Expertise
Smart Home: Management and Safety Consumer Electronics Connected Health and Wellness Connectivity and Mobility Small-to-medium Business (SMB) MDU
Services
Research Memberships Visibility Memberships Streaming Video Tracker Smart Home and Security Tracker Broadband Market Tracker Channel Analytics
Events
CONNECTIONS™ CONNECTIONS™ Summit/CES Smart Energy Summit Connected Health Summit Future Of Video Smart Spaces
Resources
Press Releases Analyst Blog Parks in the News
About Us
Overview Team Contact Us
Store
View Your Cart

Follow:

© 2023-2026 Parks Associates. All Rights Reserved. Privacy Policy

Design & Developed By Agency Partner Interactive