In The News

Security Providers That Only Offer Basic Services Suffer Reduced Customer Loyalty

June 26, 2018

Professional monitoring service providers offering only basic security systems suffer from a poor net promoter score (NPS), while those offering interactive security and smart home systems score more than 50 points higher, Parks Associates reported at Electronic Security Expo (ESX) 2018.

From the article "Security Providers That Only Offer Basic Services Suffer Reduced Customer Loyalty."

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About Parks Associates

Security Providers That Only Offer Basic Services Suffer Reduced Customer Loyalty

Previously In The News

Smart Home Devices Slow To Catch On In U.S. Broadband Households

Cincinnati Bell Scales Local Call Center To 300 agents To Address Growing Fioptics Base

AI and machine learning could goose home security and monitoring sector—report

Can Hollywood Survive Streaming?

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