U.S. small businesses (SMB) could be the next boom market for tech support services, provided manufacturers, retailers, and providers offer fast and proactive solutions for multidevice environments that include PCs, servers, tablets, and smartphones, Parks Associates reports.
"SMBs waste dozens of hours per month troubleshooting technology issues," said Kurt Scherf, VP, principal analyst, Parks Associates. "Over 70% are involved with ongoing computer maintenance on a monthly basis. About one-half deal with Internet access issues, 44% troubleshoot computer problems, 31% troubleshoot networking issues, and 27% deal with server problems."
From the article, "U.S. SMBs Three Times More Likely Than Average Consumers to Purchase Professional Technical Support for Tablets, Smartphones, PCs"
