Monday, December 05, 2022

49% of ad-supported subscribers report free cost was their top reason for using the service

New whitepaper published in partnership with Quickplay highlights the engagement and monetization potential of personalization for FAST video services 

A new Parks Associates whitepaper, Personalized Virtual Channels: Maximizing FAST Content, finds cost is the main factor driving adoption of ad-supported video services, with nearly 50% of users citing the free price as their top reason for using the service. Content was also a key factor, with 31% using the service because it has their desired content, highlighting further opportunities to enhance and personalize user experiences with FAST (free ad-supported television) video services.

The whitepaper, developed in partnership with Quickplay, examines the drivers and use cases for combining data, analytics, personalization, and virtual streaming channels to create personalized hybrid virtual channels for FAST services.

“Personalized virtual channels take content curation to the next level,” said Jennifer Kent, VP, Research, Parks Associates. “Using cloud-based personalization, service providers can tailor the content curation for that channel to individual users based on their viewing habits and preferences. This personalized viewing experience allows viewers to enjoy content that more accurately reflects their tastes and can keep them on and engage with the service for longer.”

The "free" component has been the driving force behind the rise of these services, with 38% of users admitting that they do not mind viewing advertising on a free service. However, 41% of ad-supported customers dislike viewing video content with commercials, and 40% are dissatisfied with the frequency of ads. Personalized virtual channels could create better viewing experiences for all consumers and provide differentiation for providers, while delivering new opportunities for media and entertainment advertising industries to monetize consumer viewership of these free ad-supported services.

“FAST channels are the ‘front porch’ that enables streaming providers to engage and monetize subscribers in a stress-free navigation environment,” said Paul Pastor, CBO and Co-Founder, Quickplay. “Personalized FAST channels remove one-size-fits-all limitations and allow providers to tailor content and advertising to each viewer’s individual preference.”

“Personalized virtual channels are a necessary advancement in today’s streaming video industry to maximize viewership monetization,” Kent said.

This whitepaper is available for download.To request more data or an interview, please contact Rosey Sera at, 972.996.0233.

About Parks Associates: Parks Associates, a woman-founded and certified business, is an internationally recognized market research and consulting company specializing in emerging consumer technology products and services. Founded in 1986, Parks Associates provides business intelligence and research services through its proprietary methodologies developed over decades, including quarterly surveys of 10,000 internet households.

The company's expertise crosses many industries: home security and smart home, streaming video, broadband and pay-TV services, digital media and platforms, gaming, Wi-Fi and home networks, connected health, support, consumer electronics, home control systems, energy management, and tech solutions for the multi-dwelling (MDU), small-to-medium business (SMB), and commercial building markets.

Each year, Parks Associates brings thousands of leaders together for its webinars and annual events. The firm hosts the annual executive research and strategy conferences CONNECTIONS™, Connected Health Summit, Smart Energy Summit, Smart Spaces, and Future of Video.

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