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Techzilla Launches to Support the Evolving Tech Needs of Today’s Consumers

March 05, 2013

Additionally, Techzilla offers a customer-centric repair service, allowing consumers to have their devices diagnosed and fixed from the comfort of their homes. Technicians will attempt to resolve the customer’s issue over the phone; however, for problems requiring a closer look, the device can be shipped directly to Techzilla.

“Recent findings from international research firm Parks Associates show that U.S. consumers want a solution that covers tech support needs for all of their gadgets. Moreover, of the broadband households interested in new technical support services, 72% believe that the service should be able to fix every technical problem they experience,” said Techzilla Executive Vice President Russell Giniger, who oversees the company’s operations, finances, sales and marketing. “Based on the industry trends we’ve observed and the customer feedback we’ve received, we wanted to take Techzilla to the next level to provide a multi-dimensional layer of service, catering to all of our customers’ ever-changing tech needs.”

From the article, "Techzilla Launches to Support the Evolving Tech Needs of Today’s Consumers."

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