Register

I agree with the Privacy Policy

TMCnet

Technology Support: The Moment of Truth that Drives Customer Experience

November 29, 2013

The importance of technology and reliance on Internet connectivity is driving a shift in that thinking. Today, technology support is increasingly being recognized as a critical moment of truth along the customer journey, one that can have a huge (if not disproportionate) impact on the customer experience.

Indeed, according to Parks Associates, network complexity, growth of cloud services, and BYOD will help drive the U.S. market for tech support to a 14.4 percent compound annual growth rate between 2012 and 2016, reaching nearly $25 billion by 2016, while 68 percent of broadband households are interested in technical support services that cater to their devices, including a substantial number also interested in support for the home network router, flat-panel TVs, external hard drives, and game consoles.

From the article, "Technology Support: The Moment of Truth that Drives Customer Experience."

Previously In The News

Verizon to Present at TIA 2012

Parks Associates announced Maitreyi Krishnaswamy, Director, Video Services Product Development and Management, Verizon, is participating as a speaker at the upcoming Connections at TIA, June 5-7 at...

Parks Associates: Verizon to Present at TIA 2012

Parks Associates announced Maitreyi Krishnaswamy, Director, Video Services Product Development and Management, Verizon, is participating as a speaker at the upcoming Connections at TIA, June 5-7 at...

Verizon launches TV channels for iPad viewing

The Verizon tablet app also only works if customers have a high-definition-capable set-top box. It does not show local affiliates of NBC, ABC, NBC or Fox. The app does not have DVR features to paus...

Parks Associates Talks Future of Household Broadband at CES 2013

CES isn't just about gadgets; it's also about the future of technology as it relates to consumer electronics, and for a lot of consumer electronics, nothing is quite so important, so connected to t...

‹
1
2
...
16
17
18
19
20
21
22
...
25
26
›