Investor's Business Daily

Home Network Growth Spurs Technical Support Market

March 03, 2013

By 2016, 95% of all U.S. households with high-speed Internet service will also be equipped with home network routers, creating a market for technical assistance, says research firm Parks Associates.

About 78% of U.S. broadband households had a home network router in 2012, up from 54% in 2009, says Parks Associates.

The rub is that almost 35% of broadband households experience technical problems with home networks, says Parks Associates.

"With the wide adoption of wireless networks and connected technology, and the challenges that they are causing for consumers, companies have an opportunity to take customer experience management to the next level through premium support," said James Morehead, an executive with cloud-based tech services provider Support.com, which co-authored the report with Parks.

The report says the demand for technical support will create an opportunity to sell services for Internet service providers, retailers and technology companies.

From the article, "Home Network Growth Spurs Technical Support Market" by Reinhardt Krause.

Previously In The News

FarmVille, Angry Birds Set New Course for Games

Social and mobile games probably aren't drawing sales away from the console games business, but are "expanding the pie," said Pietro Macchiarella, an analyst with Parks Associates. "They attract pe...

Betting the House

Home networking holds out the promise of bringing broadband into the front door and distributing it around the home to PCs, entertainment systems, and smart appliances. But it could also be the nex...

A Holiday Present: High-Def TV Prices Falling

With visions of sweet profits dancing in their heads, HDTV vendors rolled out new features the past several months to entice people to pay top dollar for new televisions. Consumers didn't bite wide...

A Fresh Push To Link It All In The Home

Apple, which is switching to Intel chips by mid-2006, came out with its first media center-type PC in October. The new iMac G5 features the Front Row media experience. Front Row gives users a simpl...

‹
1
2
3
4
5
›