Technical Support Needs are Influenced by Number of Devices in the Home

Parks Associates’ data finds consumers’ top five actions after experiencing technical problems with smart home devices are DIY steps, not seeking professional support.

Parks Associates is a market research and consulting company. Since 1986, the firm has been tracking security and IoT markets. This is an excerpt from Parks Associates white paper, Turmoil in the Smart Home: The Impact on User Experience, written in partnership with Asurion.

From the article, "Technical Support Needs are Influenced by Number of Devices in the Home" by Jennifer Kent

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A new study of smart home device owners conducted by Parks Associates in the US has found that 12pc never have their technical problems solved, compared with 5pc in the previous three years. “Stron...

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About Parks Associates

Technical Support Needs are Influenced by Number of Devices in the Home

Previously In The News

Samsung debuts smart home device

Selling Smart: Xfinity Home Rolls Out Its Own Connected-Home Products

U.S. Mobile Data Growth Predicted To Slow Due To WiFi Use

Tesla risks drivers being over-reliant on autonomous car tech, report warns

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