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Technical Support Needs are Influenced by Number of Devices in the Home

December 03, 2024

Parks Associates’ data finds consumers’ top five actions after experiencing technical problems with smart home devices are DIY steps, not seeking professional support.

Parks Associates is a market research and consulting company. Since 1986, the firm has been tracking security and IoT markets. This is an excerpt from Parks Associates white paper, Turmoil in the Smart Home: The Impact on User Experience, written in partnership with Asurion.

From the article, "Technical Support Needs are Influenced by Number of Devices in the Home" by Jennifer Kent

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About Parks Associates

Technical Support Needs are Influenced by Number of Devices in the Home

Previously In The News

Most U.S. Wearable Owners Use Their Gadgets Daily: Study

Hulu An Even Bigger Chess Piece For Disney And Comcast After Sky Deal – Analysis

AT&T-Time Warner Mega-Deal: Merger For New Media Era Or A Bad Remake?

Study: 32% of smart tag owners say they use them to track other people without them knowing

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