Technical Support Needs are Influenced by Number of Devices in the Home

Parks Associates’ data finds consumers’ top five actions after experiencing technical problems with smart home devices are DIY steps, not seeking professional support.

Parks Associates is a market research and consulting company. Since 1986, the firm has been tracking security and IoT markets. This is an excerpt from Parks Associates white paper, Turmoil in the Smart Home: The Impact on User Experience, written in partnership with Asurion.

From the article, "Technical Support Needs are Influenced by Number of Devices in the Home" by Jennifer Kent

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About Parks Associates

Technical Support Needs are Influenced by Number of Devices in the Home

Previously In The News

Hulu Is Slowing, Hits 12 Million Subscribers Versus Netflix’s 81 Million

What To Watch For At The Newfronts: Day Three

Digital Publishers Lost $41.4 Bn Due To Ad Blocking: Study

Self-Driving Cars Could Be $20 Billion Boon to Hollywood

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