Providing market intelligence for more than 35 years

In The News

Study Shows High Consumer Expectation for Rapid Security Event Response

Parks Associates

Eighty-six percent of alarm system owners expect a response within half an hour, and 42 percent expect a police response within 10 minutes of an alarm. Source: Parks Associates 

A large majority (87 percent) of residential security owners say reliable and fast response to security events is important to their system purchase decision, according to Parks Associates.

In a whitepaper titled “Expectations vs. Reality: Enhancing Alarm Monitoring Response,” the Dallas-based market research firm states this expectation is not just about the quick and reliable arrival of police, fire, or medical teams, but also about the assurance of safety and security in the most critical moments.

At the same time, Parks Associates says, security providers face the challenge of demonstrating their worth against new competitors offering self-monitoring solutions deemed “safe enough” by many consumers. 

“Residential security players are supporting overwhelmed public resources with new standards — like The Monitoring Association’s AVS-01 alarm scoring standard — innovative verification technologies, and advanced monitoring and private guard services that help provide more context to alarms,” the white paper states. “All ecosystem players must innovate and experiment with new models to ensure priority alarms get quick response.”

This white paper highlights how security providers are actively adding revenues through new technology and response options, including private guard services, and ensuring fast response during security events, which differentiates their offerings from competitors. It underscores consumer expectations for professionally monitored security, including insights into the gap between reality and expectations for quick police response. The research also highlights consumer views on response times, including familiarity with and perception of fines, as well as the role of public resources for reliable safety and response.

From the SDM article, "Study Shows High Consumer Expectation for Rapid Security Event Response

Previously In The News

Report: Viewers Say Churn is Based on Lack of New, Original Content

According to Parks Associates, it only gets worse from here. In its 2022 “OTT Streaming Trends to Watch” white paper, their data shows that the average churn rate was 40% in 2020. Right now, the avera...

How fuboTV Plans to ‘Expand the Breadth of Sports’ to their Live TV Streaming Service

There are 75 million people in the US who have an MVPD service and based on the most recent Parks Associates report, 43% of cable TV households will likely switch to a virtual MVPD streaming service....

Creating Spotify for sports to counter piracy

Research from Parks Associates estimates that the cost of video piracy this year alone for pay-TV and OTT providers will be $9.1 billion in lost revenue. By 2024, that number will rise to $12.5 bil...

Percentage Of TV Antenna Households Doubles

The percentage of U.S. homes getting live TV channels through antenna has nearly doubled since 2013, to 15 percent of homes in 2016, according to Parks & Associates. Several factors contributed to the...