In The News

Study: Unresolved Technical Problems with Smart Home Devices Rise 240% in 3 Years

October 17, 2018

In a solid sign that professional installation for the smart home is valuable, a new study from Parks Associates shows 12 percent of smart home device owners in U.S. broadband households report technical problems going unresolved in 2018.

From the article "Study: Unresolved Technical Problems with Smart Home Devices Rise 240% in 3 Years" by Jason Knott.

Previously In The News

Need help with your TV and smart-home setup? At-home tech support may be the answer.

Patrice Samuels, senior analyst at Parks Associates, a market research company specializing in emerging consumer technology products and services, said demand for traditional technology support, like...

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On Hunt for Content, AT&T Closes Deal for Chernin’s Otter Media

With the purchase, Otter Media ranks as one of the most valuable media upstarts of the last decade, said Brett Sappington, senior director of research at Parks Associates, a firm that focuses on emerg...

Comcast is totally okay with you not having an Xfinity set-top box

“Pay-TV providers want to retain subscribers, so they want to make sure that you stay inside their ecosystem,” says Brett Sappington, a media analyst at Parks Associates. “If you don’t have a reason t...

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Study: Unresolved Technical Problems with Smart Home Devices Rise 240% in 3 Years

Previously In The News

Need help with your TV and smart-home setup? At-home tech support may be the answer.

Could streaming giants start to clamp down on password sharing?

On Hunt for Content, AT&T Closes Deal for Chernin’s Otter Media

Comcast is totally okay with you not having an Xfinity set-top box

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