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Security Providers That Only Offer Basic Services Suffer Reduced Customer Loyalty

June 26, 2018

Professional monitoring service providers offering only basic security systems suffer from a poor net promoter score (NPS), while those offering interactive security and smart home systems score more than 50 points higher, Parks Associates reported at Electronic Security Expo (ESX) 2018.

From the article "Security Providers That Only Offer Basic Services Suffer Reduced Customer Loyalty."

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Security Providers That Only Offer Basic Services Suffer Reduced Customer Loyalty

Previously In The News

Parks Associates: 29% of Consumers Get Most of their News from Social Media Platforms like Facebook and Twitter

Streaming Wars Accelerate: What’s Working and Why

Apple TV+ interface is more important to streaming video users than content

Roku Shares Soar in Streaming-Device Maker’s IPO Debut

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