In The News

Security Providers That Only Offer Basic Services Suffer Reduced Customer Loyalty

June 26, 2018

Professional monitoring service providers offering only basic security systems suffer from a poor net promoter score (NPS), while those offering interactive security and smart home systems score more than 50 points higher, Parks Associates reported at Electronic Security Expo (ESX) 2018.

From the article "Security Providers That Only Offer Basic Services Suffer Reduced Customer Loyalty."

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About Parks Associates

Security Providers That Only Offer Basic Services Suffer Reduced Customer Loyalty

Previously In The News

Network Security: Hacking Fears Could Scare Consumers Away from Smart-Home Devices

Amazon Prime Improves Its Customer Retention Rate

5 Mistakes to Avoid When Selling Smart Locks

4 Key Business and Lifestyle Trends Transforming Customer Demand

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