Register

I agree with the Privacy Policy

CED Magazine

Comcast has your back with subscriber support service

March 08, 2011

With new devices proliferating in homes like kudzu spiked with Miracle-Gro, Comcast has launched a new support service to troubleshoot subscribers' in-home connection problems.

According to a 2010 survey by Parks Associates, more than 50 percent of Americans with Internet service look to their broadband provider as their first or second choice in solving their home computer-related technical issues. Additionally, 75 percent of those surveyed prefer to receive all of their technical support services from a single vendor.

From the article, "Comcast has your back with subscriber support service" by Mike Robuck

Previously In The News

Home automation wherever you are...

Home services – packages that include some combination of home automation, home monitoring, and home security – have a long way to go before they rival any of the other elements in the residential...

Two more studios using Dolby for UltraViolet encoding

With the launch of UltraViolet CFF for downloads, titles from Twentieth Century Fox and Anchor Bay will feature premium surround sound from Dolby. Digital entertainment services including CinemaNow...

Report: Subscribers want remote access to DVR content

A study by Parks Associates projected that there will be more than 103 million pay-TV households in the United States by the end of this year. The report, which was announced at CES this mornin...

Report: Youth being served by smart energy products

Parks Associates’ Internet of Things (IoT) research found that young consumers, those with children, and those in a home for three to four years were leading the adoption of Internet-connected ener...

‹
1
2
3
4
›