Providing market intelligence for more than 35 years

In The News

The Sunday Brief: Fourth quarter earnings—out of favor

Nearby is a chart shared in a recent Parks Associates release indicating the price/ value customer satisfaction rates for various technologies.    The news release summarizes their findings as follows: 

“The firm found that 66% of subscribers that get 5G or LTE FWA from MNOs consider their prices to be fair or good. This compares to 51% of fiber subscribers and 35% of cable subscribers. In addition, 62% of FWA subscribers feel that it is easy to contact customer service or technical support personnel.”

From the article, "The Sunday Brief: Fourth quarter earnings—out of favor" by Jim Patterson

Previously In The News

Parks studies IoT interoperability and customer expectations

Parks Associates released a report, titled “Interoperability and the Internet of Things,” that said voice control integrations are high on consumers’ wish lists when it comes to new smart devices and...

How Connected Health Services Can Provide Opportunities for Traditional Security Providers

For traditional home security providers, the emergence of connected health products and monitoring services gives a new opportunity to serve consumers at home. The number of Americans age 65 and ol...

Smart Cities & How They Might Interface With Smart Homes

With a smart city the whole is greater than its parts. This holds true for the smart home, too. In today’s world of smart homes, IoT and smart cities, the network, wireless connectivity and data rule....

DIY Cameras Account for Majority of Smart Home IP Camera Sales in the U.S.

Research firm Parks Associates estimates Verizon Communications, AT&T, T-Mobile, and Sprint were all found to have throttled the speeds of mobile video content, with an estimated $889 million in reven...