Technical Support Needs are Influenced by Number of Devices in the Home

Parks Associates’ data finds consumers’ top five actions after experiencing technical problems with smart home devices are DIY steps, not seeking professional support.

Parks Associates is a market research and consulting company. Since 1986, the firm has been tracking security and IoT markets. This is an excerpt from Parks Associates white paper, Turmoil in the Smart Home: The Impact on User Experience, written in partnership with Asurion.

From the article, "Technical Support Needs are Influenced by Number of Devices in the Home" by Jennifer Kent

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Technical Support Needs are Influenced by Number of Devices in the Home

Previously In The News

16% of Spanish pay-TV households become first-time subscribers in 2015

Two-thirds Of US Consumers Engage In Second-screen Activity On Monthly Basis

TV Everywhere Reaches Two-Fifths Of US pay-TV Consumers

Euro OTT Growing But Eclipsed By North America

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