In The News

Technical Support Needs are Influenced by Number of Devices in the Home

December 03, 2024

Parks Associates’ data finds consumers’ top five actions after experiencing technical problems with smart home devices are DIY steps, not seeking professional support.

Parks Associates is a market research and consulting company. Since 1986, the firm has been tracking security and IoT markets. This is an excerpt from Parks Associates white paper, Turmoil in the Smart Home: The Impact on User Experience, written in partnership with Asurion.

From the article, "Technical Support Needs are Influenced by Number of Devices in the Home" by Jennifer Kent

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Technical Support Needs are Influenced by Number of Devices in the Home

Previously In The News

Dealers: Integrating Customers’ Smart Home Devices Is Difficult

Soaring Memory Prices Dampen Demand for Budget Smartphones

Twenty Years From Now, You Won’t Just Watch Sports—You’ll Enter Them

State of the Market: Security’s ‘Sixth Sense’ Drives Intrusion & Smart Home

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