In The News

Technical Support Needs are Influenced by Number of Devices in the Home

December 03, 2024

Parks Associates’ data finds consumers’ top five actions after experiencing technical problems with smart home devices are DIY steps, not seeking professional support.

Parks Associates is a market research and consulting company. Since 1986, the firm has been tracking security and IoT markets. This is an excerpt from Parks Associates white paper, Turmoil in the Smart Home: The Impact on User Experience, written in partnership with Asurion.

From the article, "Technical Support Needs are Influenced by Number of Devices in the Home" by Jennifer Kent

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Technical Support Needs are Influenced by Number of Devices in the Home

Previously In The News

TTA’s Week: Digital Health Funding, Execs’ Wish List, ActivePreventive Responds…And Theranos

Study: 82% of US Broadband Households Subscribe to at Least One OTT Service

How can service providers shift into the center of the smart home experience?

The Era Of IoT: Opportunities For Privacy And Security Providers

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