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Technical Support Needs are Influenced by Number of Devices in the Home

December 03, 2024

Parks Associates’ data finds consumers’ top five actions after experiencing technical problems with smart home devices are DIY steps, not seeking professional support.

Parks Associates is a market research and consulting company. Since 1986, the firm has been tracking security and IoT markets. This is an excerpt from Parks Associates white paper, Turmoil in the Smart Home: The Impact on User Experience, written in partnership with Asurion.

From the article, "Technical Support Needs are Influenced by Number of Devices in the Home" by Jennifer Kent

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Technical Support Needs are Influenced by Number of Devices in the Home

Previously In The News

The Sound Of The Internet Of Things (And Why It Matters For Brands)

Most Broadband Users Still Pay For Television

Report: Streaming TV Churn Drops 48% Over Two Years, Hits Lowest Point in History

Netflix, Inc. (NFLX): William Blair's Bull Case Points To $185 Price Target

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