Providing market intelligence for more than 35 years

In The News

Parks Associates to share smart home device research at WiFi NOW

Parks Associates is proud to announce its partnership with WiFi NOW for the upcoming Wi-Fi World Congress USA 2025. Parks Associates’ consumer research demonstrates that smart home device adoption increased fivefold in the past ten years to 45% of US Internet households. US Internet households own 17 connected devices on average, a figure that has doubled since 2014.

As part of the event, Elizabeth Parks, President and CMO of Parks Associates, will lead a featured session ‘Present & Future of Smart Home IoT, Smart Building IoT’, from 1:50-2:10 PM on 29th April, 2025.

“In our view, Parks Associates delivers the finest in business-critical insights into the connected consumer market,” said Claus Hetting, CEO and Chairman of WiFi NOW and organiser of the Wi-Fi World Congress event series. “We’re excited to be partnering Parks Associates for this event, also because we know that accurate information and analysis is essential for building the next generation of Wi-Fi connectivity technology and services.”

The presentation draws on Parks Associates’ consumer research to highlight value-added services, consumer demand and expectations, and opportunities for new service revenues. Other data highlighted includes research insights from Parks Associates:

  • Only a quarter of Internet households report using a router/gateway app, either from their ISP or router maker
  • 40% of US Internet households rate home technology support appealing
  • Smart home device adoption increased fivefold in the past ten years to 45% of US internet households
  • 32% of US Internet households own a Wi-Fi mesh network

“The battle for home connectivity is no longer about speed — it’s about services,” said Parks. “Service providers are racing to differentiate beyond the pipe, and the winners will be those who understand not just the network, but the consumer. We are excited to share our latest insights on how households and small businesses are driving the evolution of the connected home and smart building markets.”

From the IoT Insider article, "Parks Associates to share smart home device research at WiFi NOW"

Previously In The News

Parks: 19% of U.S. Households Cancelled An OTT Service In Last 12 Months, But Churn Remains Stable

Churn rates for OTT video services are 19% of U.S. broadband households, according to a new Parks Associates report, suggesting that about one in five households have cancelled an OTT service in the p...

Hulu to launch non-stop customer service as it readies live TV

The increased spending on customer service comes as Hulu is about to go head-to-head with internet channels that offer live TV from AT&T's DirecTVNow and Dish Network Corp's Sling TV. The services...

Xavient says deep analytics will help OTT providers retain customers, reduce churn

A recent Parks Associates study revealed that since the end of 2015, 20% of U.S. broadband households had cancelled at least one OTT video service in the past 12 months. However, the research firm...

One in 5 pay-TV customers unsatisfied with service, survey finds

Twenty percent of U.S. pay-TV customers reported dissatisfaction with their service in a recent Parks Associates survey. The figure represents a 100% increase since early 2013, when another Parks s...