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Winning Back Connectivity Trust: What the Survey Reveals About Telecom Customer Retention

September 29, 2025

Parks Associates found that the average U.S. household had 17 connected devices in 2023.

As Parks Associates reported, U.S. homes now average 17 connected devices. This explosive growth puts enormous pressure on networks and amplifies frustration when service fails.

With an average of 17 devices per household (Parks Associates), expectations for reliability are rising.

From Liad Churchill's TechSee article, "Winning Back Connectivity Trust: What the Survey Reveals About Telecom Customer Retention"

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About Parks Associates

Winning Back Connectivity Trust: What the Survey Reveals About Telecom Customer Retention

Previously In The News

As Cord Cutting Grows 85% of Americans 22–37 Subscribe to a Streaming Service

19% of US Broadband Homes Cancelled an OTT Video Service in the Past 12 Months

Almost 50% Smart Home Devices In U.S. Are Self-Installed, Parks Associates Finds

Report: Consumers’ Growing Appetite For Solar, Storage And Bundled Home Energy Services

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