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The Smart Money: Professional Installation Gains Ground

Parks Associates projects that the U.S. smart home device market will generate $15 billion in annual sales revenue by 2029.

While DIY remains the entry point for many households, Parks Associates’ research shows that 29% of consumers ultimately turn to professionals for help, even if they first attempt self-installation.

Parks Associates data indicates year-over-year increases in professional installation across categories, but smart lighting in particular shows notable expansion.

Parks Associates reports that Net Promoter Scores (NPS) for smart cameras reach 49 when installed professionally, compared to 41 for self-installed units. 

From the article, "The Smart Money: Professional Installation Gains Ground" by Elizabeth Parks

 

Previously In The News

Why Internet-connected TV Sets Are Falling Flat With Consumers

In an August report, the NPD Group estimates that roughly a third of smart TVs in the U.S. weren't actually connected to the Internet. That's down from about half two years earlier, but still not good...

Keys to Entering the Smart Home Economy

In late 2014, research by Parks Associates found that 16 percent of US broadband households owned a smart home device and one-third have experienced at least one technical problem with their devices....

Report: Consumers’ Growing Appetite for Solar, Storage and Bundled Home Energy Services

The number of broadband households that have adopted rooftop solar panels doubled to 4 percent in the period 2013 to 2015. Seven percent of U.S. broadband households said they plan to purchase solar p...

The Smart Home Is Listening — And Talking

Brett Sappington is a senior director of research at Parks Associates. He leads the firm’s services research team, which publishes industry insights on access and entertainment services, digital media...

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