In The News

Security Providers That Only Offer Basic Services Suffer Reduced Customer Loyalty

June 26, 2018

Professional monitoring service providers offering only basic security systems suffer from a poor net promoter score (NPS), while those offering interactive security and smart home systems score more than 50 points higher, Parks Associates reported at Electronic Security Expo (ESX) 2018.

From the article "Security Providers That Only Offer Basic Services Suffer Reduced Customer Loyalty."

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About Parks Associates

Security Providers That Only Offer Basic Services Suffer Reduced Customer Loyalty

Previously In The News

45% of U.S. internet households watch FAST services, Parks notes

These are the Top 10 On Demand Streaming Services of 2025, According to New Report

Parks: 38% of U.S. Internet Homes Subscribe to Sports Streaming Service

Sports Streaming Jumps in Popularity: Report

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