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Security Providers That Only Offer Basic Services Suffer Reduced Customer Loyalty

June 26, 2018

Professional monitoring service providers offering only basic security systems suffer from a poor net promoter score (NPS), while those offering interactive security and smart home systems score more than 50 points higher, Parks Associates reported at Electronic Security Expo (ESX) 2018.

From the article "Security Providers That Only Offer Basic Services Suffer Reduced Customer Loyalty."

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About Parks Associates

Security Providers That Only Offer Basic Services Suffer Reduced Customer Loyalty

Previously In The News

In a crowded market, smaller streaming services must stand out — or perish

Streamer Acorn TV is an Anglophile favorite, but can it help AMC compete with Netflix?

Nearly 3 million subscribers ditched DirecTV last year. Will AT&T do the same?

Google developing next-gen Chromecast streamer

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