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Security Providers That Only Offer Basic Services Suffer Reduced Customer Loyalty

June 26, 2018

Professional monitoring service providers offering only basic security systems suffer from a poor net promoter score (NPS), while those offering interactive security and smart home systems score more than 50 points higher, Parks Associates reported at Electronic Security Expo (ESX) 2018.

From the article "Security Providers That Only Offer Basic Services Suffer Reduced Customer Loyalty."

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Security Providers That Only Offer Basic Services Suffer Reduced Customer Loyalty

Previously In The News

Research Finds Over Half of U.S. Citizens Open to Sharing Data to Help Fight Coronavirus

Research Shows COVID-19 Elevates Smart Home Security Use, Increases Safety Concerns

Top 5 Home Tech Trends and Opportunities for 2017: From Voice Control to VR

Network Security: Hacking Fears Could Scare Consumers Away from Smart-Home Devices

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