In The News

Security Providers That Only Offer Basic Services Suffer Reduced Customer Loyalty

June 26, 2018

Professional monitoring service providers offering only basic security systems suffer from a poor net promoter score (NPS), while those offering interactive security and smart home systems score more than 50 points higher, Parks Associates reported at Electronic Security Expo (ESX) 2018.

From the article "Security Providers That Only Offer Basic Services Suffer Reduced Customer Loyalty."

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About Parks Associates

Security Providers That Only Offer Basic Services Suffer Reduced Customer Loyalty

Previously In The News

Third Of US Broadband Households Have Multiple OTT Packs

Majority Of Smartwatch Owners Have Paid Music Streaming Sub

It looks a lot like Amazon wants to hide Alexa inside your web router

Roku Adds Google Assistant and 2 New Players to Its Lineup

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