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One in 5 pay-TV customers unsatisfied with service, survey finds

March 15, 2017

Twenty percent of U.S. pay-TV customers reported dissatisfaction with their service in a recent Parks Associates survey.

The figure represents a 100% increase since early 2013, when another Parks survey also revealed that 57% of pay-TV customers were “very satisfied” with their service.

In Parks’ latest tally, only one-third of pay-TV users looked the research company in the eye and said, “I’m satisfied.”

The Parks data comes after Leichtman Research Group released figures Thursday showing the U.S. linear pay-TV business lost about 1,640,000 subscribers in 2016, compared to a loss of about 980,000 in 2015.

From the article "One in 5 pay-TV customers unsatisfied with service, survey finds" by Daniel Frankel.

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One in 5 pay-TV customers unsatisfied with service, survey finds

Previously In The News

One-third of consumers say they have trouble finding a new ISP

Parks Associates reports that nearly 30% of recent internet subscribers faced difficulties when searching for a new provider

The Challenges Consumers Face in Choosing an Internet Service Provider

Study: US net subs favour fibre SPs

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