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CONNECTIONS™ sessions offer a mix of market research, analysis, and industry insight. This approach is unique among conferences and necessary to capture the complexity and see the opportunities in these interconnected markets. Contact Parks Associates with questions.
The deadline for speaker submissions has passed, but Parks Associates will continue to review submissions. Submit a speaker proposal.
All times are in Central Time Zone (US)
CONNECTIONS Community Special Networking & Virtual Experiences
Wednesday, October 28
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Privacy and Security: Protecting the Consumer
Protecting consumer data and personal information is critical as smart home devices move toward mass-market adoption. With this rise of connected devices, the number of annual security and data breaches continues to increase year-over-year — nearly 80% of US broadband households are concerned about the possibility of a data security or privacy breach in their home. This session addresses how manufacturers, broadband service providers, and data security service providers are doubling their efforts to mitigate potential risks to consumers’ personal data without the expectation that the consumer should or will do it themselves.
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11:00 AM CT
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Welcome and Analyst Insight
Brad Russell, Research Director, Connected Home, Parks Associates
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11:15 AM CT
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Visionary Insight: Innovation at Scale: Consumer Data Security and Privacy Protection
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Marcio Avillez
SVP of Business Development
CUJO AI
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Operators face challenges on several fronts and the ability to innovate at scale will be critical to offering effective services that address evolving consumer needs in the privacy and security space.
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11:30 AM CT
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Panel - Security and Privacy in the Home: Mitigating Risks
David Henry, Senior Vice President of Connected Home Products and Services, NETGEAR
Sharon Mirsky, Co-founder & COO, Firedome
Antero Norkio, Vice President, Solution Management - Consumer Security Business Unit, F-Secure
Moderator: Brad Russell, Research Director, Connected Home, Parks Associates
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12:15 PM CT
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Q&A with Speakers
Moderator: Brad Russell, Research Director, Connected Home, Parks Associates
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12:30 PM CT
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Networking Discussions
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Add to Calendar
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CONNECTIONS Conference - Nov 10-12
Tuesday, November 10
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State of the Smart Home Market in a Year of Disruption
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With 2020’s unprecedented health, economic and social disruption, smart home providers are driven to adapt and innovate while closely monitoring the pulse of shifting consumer attitudes. This session opens with a presentation of voice of the consumer insights drawn from Parks Associates research from pre-COVID outbreak through various stages of the pandemic’s evolution this year. Headwinds and tailwinds for the smart home ecosystem are explored as well as potential lasting impacts on consumer behavior.
A Visionary presentation from Comcast, Charting a Course through Market Uncertainties, will offer strategic guidance for navigating today’s uncharted waters.
The session concludes with a panel discussion of “Tipping Points and Triggers for Connected Home Services.” Industry leaders, from security providers toISPs and manufacturers will discuss the possibilities for leveraging connectivity and data to create an unlimited array of services that can bring comfort, convenience, safety, security, and savings to the home. The panel will also dicuss current market dynamicsthat might provide tipping points and triggers that accelerate a service-driven market enabling new use cases in home deliveries, cloud video, advanced monitoring, intelligent automation, streaming content, and more.
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10:00 AM CT
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Welcome from Parks Associates
Brad Russell, Research Director, Connected Home, Parks Associates
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10:10 AM CT
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Analyst Insight: Voice of the Consumer—Quantifying Long-term Change
Brad Russell, Research Director, Connected Home, Parks Associates
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10:30 AM CT
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Visionary Insight: A Multifaceted Approach IoT Security
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Noopur Davis
EVP, Chief Product and Information Security Officer
Comcast
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A lot goes into keeping consumers and their IoT devices protected from cyber threats, especially when you are the largest ISP in the country. Noopur Davis, Chief Product and Information Security Officer for Comcast, is responsible for maintaining that protection from the second a bit of data reaches Comcast’s network, to when it is delivered to an end-user device. She’ll walk through the company’s multifaceted approach to cybersecurity and the many ways her team helps keep connected devices, and the people using them, secure.
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11:00 AM CT
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Panel - Tipping Points and Triggers for Connected Home Services
Oren Kotlicki, Founder and CEO, Intellithings Ltd.
Tyson Marian, Chief Commercial Officer, Plume
Jeremy McCarty, Vice President and GM, OnTech Smart Services / Dish Network
Ankur Sood, Business Development Director, Service Providers, Bitdefender
Moderator: Brad Russell, Research Director, Connected Home, Parks Associates
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11:45 AM CT
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Q&A with Speakers
Moderator: Brad Russell, Research Director, Connected Home, Parks Associates
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12:00 PM CT
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 Networking Discussions
Sponsored by Aprilaire
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Creating Value through Elevated User Experiences
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Contextual awareness, AI, and machine learning are among the innovations elevating user experiences in the smart home device space by moving the market beyond scripted, pre-programmed automation scenes. These improvements can deliver a more streamlined onboarding process, interoperability between more devices, multi-modal access, and granular personalization that adapts to multiple lifestyles in the household. This session opens with a Consumer Roundtable presenting first-hand consumer narratives about smart home user experiences from the valuable to the frustrating.
Alarm.com will provide A Visionary presentation on Consumer-centric AI that suggests how the industry might think about humanizing the home of the future.
This user experience focus culminates with Delight Me: Meeting Evolving Consumer Expectations, a panel of industry leaders who will explore the new challenges and best practices for delivering experiences that simply and comfortably support the varied ways humans live in their homes.
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12:30 PM CT
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Welcome from Parks Associates
Jennifer Kent, Senior Director, Parks Associates
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12:40 PM CT
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Consumer Roundtable - The Smart Home User Experience
Jennifer Kent, Senior Director, Parks Associates
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1:00 PM CT
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Visionary Insight: Consumer-centric AI: Humanizing the Future Home
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1:30 PM CT
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Panel - Delight Me: Meeting Evolving Consumer Expectations
Stephanie Freier, Senior Manager, Consumer Insights, Inspire
Jatin Khanpara, SVP, Engineering, Aprilaire
Quinto Petrucci, Vice President Product Management, Nortek Security and Control
Paul Williams, GM, Product Management & Growth, GE Lighting
Moderator: Jennifer Kent, Senior Director, Parks Associates
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2:15 PM CT
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Q&A with Speakers
Moderator: Jennifer Kent, Senior Director, Parks Associates
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2:30 PM CT
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 Networking Discussions
Sponsored by Asurion
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Monitoring Services: Expanding Beyond Security
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Innovative companies are driving new revenue by extending professional monitoring services beyond residential security to new use cases in the connected home. These include monitoring of loss prevention devices, personal emergency response systems (PERS), energy management, asset tracking services, and indoor air quality, among othersParks Associates research finds that 28% of seniors with security systems in place are willing to pay for in-home monitoring services that alert them of dangers and let family members know of any health emergencies, versus 17% of seniors overall.
This session evaluates opportunities for monitoring in the connected home for value propositions beyond security. This session opens with an analyst presentation of consumer preferences for a variety of connected services.
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3:00 PM CT
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Welcome from Parks Associates
Moderator: Patrice Samuels, Senior Analyst, Parks Associates
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3:10 PM CT
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Analyst Insight - New Monitoring Use Cases: Consumer Preferences
Moderator: Patrice Samuels, Senior Analyst, Parks Associates
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3:30 PM CT
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Visionary Insight: Monitoring: Leveraging an Old Asset for New Revenue
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Rodney Harrell, PhD
Vice President, Livable Communities and Long-Term Services and Supports
AARP
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4:00 PM CT
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Panel - Evaluating the Opportunity: How to Expand to New Services
Troy Iverson, VP of Sales, AvantGuard
Spencer Moore, Vice President of Sales and Marketing, Rapid Response Monitoring
David Smith, VP of Marketing & Business Development, COPS Monitoring
Moderator: Patrice Samuels, Senior Analyst, Parks Associates
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4:45 PM CT
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Q&A with Speakers
Moderator: Patrice Samuels, Senior Analyst, Parks Associates
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5:00 PM CT
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Networking Discussions
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Wednesday, November 11
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Smart Home Platforms: Quest for a Unified Experience
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The increasing average number of connected devices in a home creates a tipping point where the value of a unified experience becomes compelling to consumers. Today’s smart home platforms seek to deliver that unified experience by leveraging advanced data analytics, AI, and contextual awareness to create new value from a range of devices for use cases such as activity monitoring, energy management, video and audio analytics, maintenance monitoring, and contextually aware prediction and personalization. Market leaders discuss how platforms are evolving to deliver the unified experience consumers expect. This session opens with an analyst presentation of consumer preferences for user interfaces and trends in the adoption of home control systems and usage of apps.
Vivint Smart Home brings a Visionary presentation on Lessons Learned in Delivering Ease of Use that offers insight for how smart home platforms and their ecosystem partners can better align to create more unified smart home experiences across a range of use cases.
The session culminates with Playing Well Together, an industry panel with representatives of a variety of platform types that will discuss trends in platform design, partnerships, and probable pathways to more unified smart home experiences for consumers.
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10:00 AM CT
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Welcome from Parks Associates
Brad Russell, Research Director, Connected Home, Parks Associates
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10:10 AM CT
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Analyst Insight: Quantifying Smart Home Interface Preferences
Brad Russell, Research Director, Connected Home, Parks Associates
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10:30 AM CT
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Visionary Insight: Lessons Learned in Delivering Ease of Use
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Jim Nye
Chief Product Operations Officer
Vivint Smart Home
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11:00 AM CT
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Panel - Smart Home Platforms: Playing Well Together
Shawn Barry, VP of Strategic Sales, Alarm.com
Brent Brooks, Director, Sales & Strategic Marketing, MMB Networks
Jennifer Doctor, Sr. Director Product Management, Intrusion Security Products, Johnson Controls
Sumati Stewart, SVP of Sales and Marketing, Yonomi
Moderator: Brad Russell, Research Director, Connected Home, Parks Associates
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11:45 AM CT
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Q&A with Speakers
Moderator: Brad Russell, Research Director, Connected Home, Parks Associates
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12:00 PM CT
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 Networking Discussions
Sponsored by Gadgeon
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DIY: Impact on Smart Home and Security
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DIY and smart home products are adding opportunity and volatility to the market for professionally monitored security and driving changes in the home security business. These solutions offer consumer advantages with lower-cost andcontract-free monitoring options that attract new consumers. In the COVID-19 environment ,direct-to consumer sales of DIY systems and do-it-with me services offered by dealers have provided a means to keep doing business. However, adopting these new offerings without eroding the base of traditional customers requires careful navigation of the current business environment. This session opens with an analyst presentation on the expansion and consumer adoption of DIY solutions and new business models introduced to the market.
ADT will share visionary insight on The Many New Faces of Home Security with discussion of trends in the evolution of the way home security looks and how it will be sold in the future.
A panel of industry experts from across the DIY to Pro-spectrum will discuss consumer responses to ever-expanding DIY options, strategies for attaching recurring revenue services, dealer approaches to DIY, and the differentiation of DIY and professional services by legacy players.
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12:30 PM CT
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Welcome from Parks Associates
Jennifer Kent, Senior Director, Parks Associates
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12:40 PM CT
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Analyst Insight: Voice of the Consumer: Quantifying DIY Security Trends
Jennifer Kent, Senior Director, Parks Associates
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1:00 PM CT
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Visionary Insight: The Many New Faces of Home Security
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1:30 PM CT
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Panel - DIY: Impact for Smart Home and Security
Mark Burson, VP Marketing & Product Management, Nice North America
Mike Harris, President of Ring Solutions, RING
Chris Johnson, Chief Strategy Officer, Brinks
Brett Jurgens, CEO & Co-Founder, Notion
Matt Wolf, Head of Partnerships, SimpliSafe
Moderator: Jennifer Kent, Senior Director, Parks Associates
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2:15 PM CT
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Q&A with Speakers
Moderator: Jennifer Kent, SeniorDirector, Parks Associates
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2:30 PM CT
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 Networking Discussions
Sponsored by Wi-Charge
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Independent Living: Serving Seniors and Chronically Ill
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Independent living solutions, which encompass a variety of assistive technologies, enhance seniors’ ability to stay in their home safely and enhance communication with loved ones. The COVID-19 pandemic exposed the seniors’ vulnerability and the challenges of remote caregiving. Companies across the spectrum from device manufacturers to monitoring providers to home health agencies are responding to the need for new solutions that help our oldest consumers live well and safely at home. In this session, Parks Associates analysts will present new research exploring the shifting needs and demand for connected solutions among seniors and their caregivers.
A Visionary presentation from AARP will cast vision for developing age-friendly, livable homes and communities that enhance personal independence; allow residents to age in place; and foster senior engagement in the broader community activities across their lifespan.
The panel Improving Access to Smart Technology for Seniors draws on the expertise of service providers, device manufactures, and channel partners who will discuss the unique challenges and opportunities for advancing adoption of smart technology in senior homes. The panel will explore innovations in monitoring technology, business models, and engagement of the dual-decision makers represented by end users and caregivers.
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3:00 PM CT
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Welcome from Parks Associates
Moderator: Kristen Hanich, Senior Analyst, Parks Associates
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3:10 PM CT
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Analyst Insight: Quantifying Senior Preferences
Moderator: Kristen Hanich, Senior Analyst, Parks Associates
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3:30 PM CT
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Visionary Insight: Designing Age-Friendly, Livable Homes and Communities
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4:00 PM CT
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Panel - Improving Access to Smart Technology for Seniors
Émilie Carignan, Marketing Director, Aerial Technologies
Ritch Haselden, GM and Senior VP of Sales, Essence
Sarah Jones, VP, Commercial Product, Best Buy Health
Karsten Russell-Wood, Portfolio Leader, Post Acute & Home, Philips
Moderator: Kristen Hanich, Senior Analyst, Parks Associates
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4:45 PM CT
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Q&A with Speakers
Moderator: Kristen Hanich, Senior Analyst, Parks Associates
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5:00 PM CT
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Networking Discussions
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Thursday, November 12
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AI and the Smart Home: Proactive and Predictive Intelligence
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Despite all the connected home products and services, the home is still more connected than it is intelligent. As connectivity becomes a de facto requirement to stay competitive, value creation will continue to move up the stack into the applications where data analytics drive new features and services. This session addresses the services that are enabled by artificial intelligence (AI), machine learning, and data analytics technologies that are transforming the smart home experience into one that is increasingly more personalized, predictive, and proactive. In this session, Parks Associates analysts present new research quantifying consumer demand for smart product and system features that are powered by AI to provide a new layer value through automation, assistance, or personalization.
A visionary presentation reveals the art of the possible, highlighting how their organization leverages AI to deliver an experience that legacy connected products cannot deliver.
Finally, a panel of industry experts discuss the best strategies for harnessing the power of AI, sharing lessons learned from the first generation of AI-powered products and systems on market.
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10:00 AM CT
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Welcome from Parks Associates
Patrice Samuels, Senior Analyst, Parks Associates
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10:10 AM CT
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Analyst Insight: Consumer Demand for AI-powered Use Cases
Patrice Samuels, Senior Analyst, Parks Associates
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10:30 AM CT
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Visionary Insight: Realizing the Promise of AI: Putting Insights to Work
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Rich Cacioppo
Vice President of Emerging Businesses & Product Management
Frontdoor Home
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11:00 AM CT
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Panel - AI and the Smart Home: Proactive and Predictive Intelligence
Mitchell Klein, Executive Director, Z-Wave Alliance
Dave Mayne, Vice President of Product Management, Alula
Steve Teig, Founder and CEO, Perceive
Tom Doyle, CEO, Aspinity
Moderator: Patrice Samuels, Senior Analyst, Parks Associates
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11:45 AM CT
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Q&A with Speakers
Moderator: Patrice Samuels, Senior Analyst, Parks Associates
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12:00 PM CT
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Networking Discussions
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Connectivity: Impact of Gigabit Broadband, 5G, and Wi-Fi 6
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The COVID-19 crisis has put fixed and mobile broadband networks to the test. Shifting work patterns and increased consumer use of connected devices and services at home bring into sharp focus the critical importance of the networks that provide the foundation of our connected lives. At this same moment, major shifts are occurring in the fixed and mobile broadband landscape. ISPs are re-evaluating their offerings as more and more consumers drop the Broadband + Pay TV bundle. The 5G rollout will bring competitive pressure on fixed broadband providing consumers in many areas with more options for connectivity. Some look to 5G to ease the burden on mobile and home networks, providing super-fast broadband speed, and highly reliable and low latency connectivity.
In this session, Parks Associates analysts evaluate the state of the market in connectivity to the home, revealing how major shifts will affect that connected home landscape.
A visionary presentation addresses their response to the shifting demands on the network from changing consumer behaviors and outlook on the next generation of broadband and mobile competition.
Additionally, a panel of industry experts discuss how smart home product and service development need to account for the rise of Gigabit Broadband, 5G, and Wi-Fi 6, and new opportunities unleashed by the next generation of home networking.
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12:30 PM CT
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Welcome from Parks Associates
Kristen Hanich, Senior Analyst, Parks Associates
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12:40 PM CT
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Analyst Insight: Connectivity’s Critical Juncture: Shifts in the Broadband Market
Kristen Hanich, Senior Analyst, Parks Associates
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1:00 PM CT
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Visionary Insight: New Generation Connectivity: Staying Ahead of the Curve
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1:30 PM CT
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Panel - Opportunities in the Shifting Landscape of Home Networking
Erik Ackner, President, Mercku Europe, MERCKU
Jeff Clemow, VP Strategic and Channel Sales, Telit
Johan Pedersen, Manager, Product Marketing, Home & Consumer IoT, Silicon Labs
Tony Testa, Director of Marketing, Wireless Connectivity Business, Qorvo
Moderator: Kristen Hanich, Senior Analyst, Parks Associates
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2:15 PM CT
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Q&A with Speakers
Moderator: Kristen Hanich, Senior Analyst, Parks Associates
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2:30 PM CT
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Networking Discussions
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Investing in the Future: 2025 Outlook
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Overall adoption of connected home products is increasing each year, but the next five years will see much broader adoption of groundbreaking technologies, such as AI, machine learning, voice control, video analytics, sound recognition, and robotics, that will alter form factors. In this session, Parks Associates shares key forecasts and leads a discussion on factors fueling growth and key investments of connected products and services in the home. In this session, Parks Associates analysts highlight companies bringing innovative products and services to the connected home landscape.
A visionary presentation explores the company’s vision of the connected home landscape in 2025, and how product and service development today prepares it for delivering the solutions of tomorrow.
A panel of industry experts concludes the conference with a forward-looking discussion of the investment landscape in the connected home markets and what the investment community sees as the future of the smart home.
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3:00 PM CT
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Welcome from Parks Associates
Moderator: Brad Russell, Research Director, Connected Home, Parks Associates
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3:10 PM CT
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Analyst Insight: Smart Home Innovation: Technologies on the Horizon
Moderator: Brad Russell, Research Director, Connected Home, Parks Associates
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3:30 PM CT
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Visionary Insight: Smart Home 2025: Preparing Today for Tomorrow’s Market
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4:00 PM CT
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Panel: Investing in the Future: Smart Home Investment Priorities
Tobin Richardson, President and CEO, Zigbee Alliance
Samantha Rudolph, Senior Product Director, OSSIACO
Fritz Werder, General Manager of North America, Tuya Smart
Moderator: Brad Russell, Research Director, Connected Home, Parks Associates
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4:45 PM CT
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Q&A with Speakers
Moderator: Brad Russell, Research Director, Connected Home, Parks Associates
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5:00 PM CT
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Networking Discussions
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Past CONNECTIONS Community Experiences
Wednesday, July 15
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MDUs in Focus: Builders, Property Managers, and Connected Solutions
MDU residents are just as interested in smart home technology as single-family homeowners, but they have different needs and different ways of acquiring smart technology in their homes.
The opportunity for smart home solutions in MDUs starts with builders who turn to smart home technology to meet the demands of residents and to differentiate their products. For MDU owners and property managers, smart home devices and related services can drive higher revenue by increasing rental rates and savings in operational costs through reduced maintenance, reduced staffing, enhanced monitoring capabilities, and improved energy efficiency. Managers can also leverage smart home products to provide resident services such as smart access control for in-home and in-garage delivery, health and wellness solutions, and cleaning and pet care services.
This session addresses these new opportunities to expand smart home adoption in the MDU space while adding greater convenience to consumers’ lives.
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11:00 AM
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Welcome and Analyst Insight - Smart Home Solutions for MDUs: Understanding Resident Needs
Brad Russell, Research Director, Connected Home, Parks Associates
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11:15 AM
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Visionary Insight - Building Smarter MDUs: The Builder Perspective
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Andrew Beach
Vice President of Community Technology
Mill Creek Residential
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11:30 AM
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Panel - Renting, Owning, Managing: Tailoring Smart Home for MDUs
Demetrios Barnes, Co-Founder and Chief Operating Officer, SmartRent
Lee Bienstock, Global Head of Enterprise Partnerships, Google Devices and Services, Google
Stephanie Fuhrman, Managing Director, Global Innovation, Greystar
Felicite Moorman, CEO, STRATIS
Moderator: Brad Russell, Research Director, Connected Home, Parks Associates
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12:15 PM
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Q&A with Speakers
Moderator: Brad Russell, Research Director, Connected Home, Parks Associates
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12:30 PM
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Networking Discussions
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View Session Replay - Requires Login/Registration
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Wednesday, July 29
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Energy Management: Opportunities in the Smart Home
Smart home devices, smart appliances, and energy systems are increasingly integrated into residential energy management programs. Smart thermostats, the most adopted category of smart home products, have created opportunities for utility energy efficiency and demand-response programs while solar, batteries, and clean energy services will leverage smart home technology in the future. This session addresses new business models and technologies that are changing the customer relationship and driving engagement and participation in utility-sponsored programs.
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11:00 AM
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Welcome and Analyst Insight - Demand for Energy Management in the Smart Home
Patrice Samuels, Senior Analyst, Parks Associates
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11:15 AM
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Visionary Insight
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11:30 AM
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Panel - Driving Engagement and Participation in Energy Saving Solutions
Abhay Gupta, Founder and Chief Executive Officer, Bidgely
James Muraca, VP of Product, Zen Ecosystems
Joe Teng, Program Manager, Austin Energy
Michael Wajsgras, Executive Director, Innovation, Growth and Digital, Constellation Energy
Moderator: Patrice Samuels, Senior Analyst, Parks Associates
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12:15 PM
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Q&A with Speakers
Moderator: Patrice Samuels, Senior Analyst, Parks Associates
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12:30 PM
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Networking Discussions
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View Session Replay - Requires Login/Registration
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Wednesday, August 19
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Connected Cars: Extending Functions in the Home
As connectivity in the car continues to increase, new use cases will emerge including augmented reality dashboards, assisted or remote operator driving, fully autonomous vehicles, and new levels of in-car infotainment. This session addresses how increased connectivity adds emphasis to crossover use cases with the smart home and explores interest and opportunities in solutions such as home/away modes for the home, security system integration, EV charging efficiency, personalized comfort options, and entertainment on-the-go.
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11:00 AM CT
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Welcome and Analyst Insight
Moderator: David Drury, Research Director, Parks Associates
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11:15 AM CT
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Visionary Insight - Connectivity in the Car - The Present and the Future
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Jai Thattil
Head of Marketing, Nokia Technologies, Nokia
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As connectivity in the car continues to increase, new use cases will emerge including augmented reality dashboards, assisted or remote operator driving, fully autonomous vehicles, and new levels of in-car infotainment. This session explores the technological advances and the relevant use cases on connected cars, especially with the latest implementations in 5G as a key connectivity technology.
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11:30 AM CT
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Panel - Smart Home and the Connected Car: Creating New Value
Tony Frangiosa, President and CEO, InstallerNet
Sahas Katta, CEO, Smartcar
Stellan Öhrn, Sales Director, BTEB IoT Connected Vehicles North America, Ericsson
Emilie Tullis, VP of Product, General Manager, Demand Management Solutions, Uplight, Inc.
Moderator: David Drury, Research Director, Parks Associates
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12:15 PM CT
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Q&A with Speakers
Moderator: David Drury, Research Director, Parks Associates
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12:30 PM CT
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Networking Discussions
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View Session Replay - Requires Login/Registration
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Wednesday, September 16
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Connected Health at Home: The Next Smart Home Market
COVID-19 has disrupted the entire healthcare ecosystem and flipped the narrative on delivering healthcare in the home. Telehealth services are no longer viewed as peripheral services but central to consumers’ ability to access healthcare. Similarly, players across the health ecosystems see new opportunities for connected health devices and remote patient monitoring solutions. Yet, the traditional health care system has struggled to deliver on the promise of consumer-centric care and does not have the assets or experience to provide home services. This session explores the opportunities for home service providers and consumer technology leaders to engage with the ecosystem of health systems, providers, and payers to support the next generation of healthcare – connected health at home.
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11:00 AM CT
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Welcome and Analyst Insight
Moderator: Jennifer Kent, Senior Director, Parks Associates
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11:15 AM CT
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Visionary Insight - The Future is Now for Connected Health at Home
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Mark Francis
Chief Digital Health Integration Officer
Electronic Caregiver
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The vision for the smart health home market has enticed for decades. Suddenly, that vision has become a reality as players in the healthcare ecosystem pivot in response to the pandemic. This presentation explores five foundational pillars to successfully deliver the next generation of healthcare – connected health at home.
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11:30 AM CT
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Panel - Consumer-Centric Healthcare and Home Services
Mike Braham, SVP/GM, Trapollo
Maneesh Goyal, Vice-Chair Corporate Development, Mayo Clinic Platform, Mayo Clinic
Girish Kumar, CTO, Gadgeon
Kerry Palakanis, DNP, APRN, Executive Director Connect Care Operations, Intermountain Healthcare
Moderator: Jennifer Kent, Senior Director, Parks Associates
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12:15 PM CT
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Q&A with Speakers
Moderator: Jennifer Kent, Senior Director, Parks Associates
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12:30 PM CT
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Networking Discussions
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View Session Replay - Requires Login/Registration
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Wednesday, October 7
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Support: Onboarding and Ongoing Services
The adoption of connected devices allows consumers to monitor and manage aspects of their personal lives more efficiently and effectively. The increasing technical complexity in the home demands new support strategies and tools that can efficiently, and often remotely, identify the root causes of technical issues and address them efficiently. This session addresses how connected devices enable new ways to deliver support services. It also explores new levels of consumer engagement enabled by connected devices and how to create and extend value to consumers in order to generate new revenue streams.
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11:00 AM CT
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Welcome and Analyst Insight
Patrice Samuels, Senior Analyst, Parks Associates
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11:15 AM CT
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Visionary Insight - How COVID-19 is Driving the Connected Home Forward
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Oisin Hanrahan
Chief Product Officer, ANGI Homeservices
Co-founder & CEO, Handy
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Our experience at home matters more than ever. At a time when Americans are investing more in their homes, there’s been a continued shift towards consumers buying end-to-end solutions for their home rather than ad hoc products. In this session, Oisin Hanrahan, CEO and Co-Founder of leading homeservices platform Handy, uses the company’s partnerships with leading retailers like Google Nest as a case study to explore this trend. Hanrahan also shares insights on the future of connected services and how they’re continuing to be shaped by the bundling of products and services, rising demand for installation and assembly, and seamless payment options.
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11:30 AM CT
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Panel - Supporting the Connected Consumer
Peter Butler, General Manager, Everise
Bharat Chadda, Senior Vice President of Technology, Media and Communications Vertical, Sutherland
Alan Coleman, Founder and CEO, Sweepr
Rob Conant, VP Software Product Management & Ecosystem, Infineon Technologies
Moderator: Patrice Samuels, Senior Analyst, Parks Associates
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12:15 PM CT
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Q&A with Speakers
Moderator: Patrice Samuels, Senior Analyst, Parks Associates
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12:30 PM CT
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Networking Discussions
How is COVID-19 impacting support services and preferences? - Join Session
Tech Support: Business Models of the Future - Join Session
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View Session Replay - Requires Login/Registration
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