- Smart Home Products, Devices, and Services
- CE Devices and Mobility
- Residential Security
- Broadband and Entertainment Services
- Smart Energy Management
- Entertainment Content
- Wellness and Independent Living
- Global Connected Living
- Support Services
Core Research Areas
Related ResearchPrimary Research | The Evolution of Tech Support: Trends and OutlookDownload Table of Contents (PDF) Attribution Disclaimer Quality Assurance Table of Contents List of Figures The Bottom Line Dashboard 1.0 Report Summary 1.1 Purpose and Scope of the Report 1.2 Data Sources 2.0 Consumer Trends 2.1 Device Adoption 2.2 Device Problems 2.3 Use of Premium Technical Support 2.3.1 Subscriptions 2.3.2 Extended Warranty/ Protection Plan 2.4 Emerging Device 3.0 Industry Trends 3.1 Support Automation 3.2 Tier-0 Support 3.3 Comprehensive Services 3.3.1 Tech Support and Warranty Bundles 4.0 Forecast 4.1 Set-up/ Installation 4.2 One-time Support Services 4.3 Subscription Services 4.4 Total Revenue 5.0 Implications and Conclusions 6.0 Glossary Index
Device Adoption Publish Date: 4Q 2013 Pages: 59 Authored By: Patrice Samuels - Senior Analyst
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