Selling Support Services to Consumers & Small Businesses

Tech support services are offered by independent third parties, retailers, and service providers as stand-alone offerings or as bundles with other products and services. This report examines current channel strategies, how business models are evolving, and new market opportunities. The report includes a five-year U.S. forecast for industry revenues.

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The Bottom Line


1.0   Report Summary

1.1 Purpose and Scope of the Report

1.2 Data Sources

2.0   Consumer Support

2.1 Channel Strategies

2.2 Business Model Trends

2.3 New Market Opportunities

3.0   Small Business Support

3.1 Channel Strategies

3.2 Business Model Trends  

3.3 New Market Opportunities

4.0   Forecast

4.1 Consumer Support Services

4.2 Small Business Support Services

4.3 Total Revenue

5.0   Implications and Conclusions

6.0   Glossary


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Publish Date: 1Q 2014

Pages: 69

Authored By:
Patrice Samuels - Sr. Manager, Market Research

© March 2014 Parks Associates
All rights reserved.  No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher.

Printed in the United States of America. 

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