Supporting Smart Home and Connected Health Devices

This research provides an in-depth view into the issues consumers are having with emerging technology regarding smart home and connected healthcare devices. It explores the appeal of a broad range of support, security, and protection services for owners of these devices, and examines consumer likelihood of paying for these services at various price points.

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Adoption of Smart Home Devices

Smart Home Adoption

Smart Home Device Ownership (2014 - 2017)

Smart Energy, Lighting, and Sprinkler Devices (2014 - 2017)

Smart Safety & Security Device Ownership (2014 - 2017)

Smart Home Device Setup

Overall Smart Home Device Setup Method (2016 - 2017)

Self Setup of Smart Home Devices (Q1/17)

Professional Set Up of Smart Home Devices (Q1/17)

Difficulty in Setting Up Smart Home Devices (Q1/17)

Problems in Setting Up Smart Home Devices (2015 - 2017)

Problems in Setting Up Devices by Smart Home Device (2015 - 2017)

Problems in Setting Up Devices by Smart Home Device Cont’d. (2015 - 2017)

Difficulty in Learning Smart Home Devices (Q1/17)

Actions Taken to Set Up Smart Home Devices (2016 - 2017)

Overall Device Setup Preference (2015 - 2017)

Device Setup Preference by Devices (2015 - 2017)

Smart Home Device Issues: Post-Setup

Smart Home Devices: Technical Problems Experienced (2016 - 2017)

Smart Home Devices: Numbers of Technical Problems Experienced (Q1/17)

Leading Smart Home Device Problems (2015 - 2017)

Leading Smart Home Device Problems, Cont. (2015 - 2017)

Resolution of Smart Home Device Technical Problems (2015 - 2017)

Type & Cost of Professional Assistance Received (2015 - 2017)

Interest in Support Services for Smart Home Devices

Appeal of Smart Home Device Support Services (2016 - 2017)

Appeal of Smart Home Device Support Services by Smart Home Device Ownership (Q1/17)

Appeal of Smart Home Device Support Services by Demographics (Q1/17)

Appeal of Smart Home Device Support Services by Demographics, Cont. (Q1/17)

Likelihood to Pay for Smart Home Device Support Services (2016 - 2017)

Adoption of Connected Health Devices

Overall Adoption of Connected Health Devices (2014 - 2017)

Adoption of Connected Health Devices (2016 - 2017)

Healthcare Device Setup

Overall Health Device Setup (Q2/17)

Device Setup for Connected Wellness/Fitness Devices (Q2/17)

Device Setup for Connected Medical Devices (Q2/17)

Connected Wellness/Fitness Devices: Difficulty of Initial Device Setup (Q2/17)

Connected Medical Devices: Difficulty of Initial Device Setup (Q2/17)

Connected Medical Devices: Setup Problems Experienced (Q2/17)

Leading Setup Problems with Connected Health Devices (Q2/17)

Actions Taken When Experiencing Setup Problems by Devices (Q2/17)

Healthcare Device Post-Setup Experience

Number of Problems Experienced Post Setup by Devices (Q2/17)

Leading Product Use Problems with Connected Health Devices (Q2/17)

Connected Health Devices: Technical Resolutions (Q2/17)

Type & Cost of Professional Assistance Received (Q2/17)

Support Service Appeal for Connected Health Devices

Connected Health Devices: Appeal of Support Services (2016 - 2017)

The Most Problematic Devices

Appeal of Support Services by Connected Health Device Ownership (Q2/17)

Appeal of Support Services by Demographics (Q2/17)

Likelihood of Subscribing to a Technical Support Service at Specified Price Points by Connected Health Devices Ownership (Q2/17)

Publish Date: 1Q 2018

Slides: 69


Authored By:
Patrice Samuels - Senior Analyst

Published by Parks Associates
© January 2018

All rights reserved. No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher.

Printed in the United States of America.

Disclaimer
Parks Associates has made every reasonable effort to ensure that all information in this report is correct. We assume no responsibility for any inadvertent errors.

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