Carriage Disputes: The Subscriber Perspective

Carriage Disputes: The Subscriber Perspective examines the impact of dropped channels on subscriber satisfaction and retention and current consumer strategies to compensate for lost content. It also analyses the current state of the pay-TV services market and consumer interest in new service-provider technologies and offerings.

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Notes on Methodology

Previous Research

Key Findings

Recommendations

Pay-TV Trending Data

Pay-TV Subscribers (2011 - 2012)

% of BB HHs That Have No Pay-TV Services (2012 - 2013)

Likelihood of Changing Pay-TV Service (2011-2012)

Satisfaction With Home Services (2010 vs. 2012)

Improvements Needed for Pay-TV Service (Q3/12)

Interest in Wireless Set-Top-Box (Q3/12)

Connected CE & Pay-TV Adoption

U.S. Households with TV-Internet Bridge (2010 - 2013)

Percentage of Broadband Households Connecting CE Devices to the Internet (2010 - 2013)

PC-to-TV Connection (2009-2012)

Impact of Carriage Disputes on Subscribers

Channel Dropped by Pay-TV Service Provider (Q3/12)

Carriage/Retransmission Disputes in 2012 at a Glance

Carriage/Retransmission Disputes in 2012 at a Glance (continued)

Channels Lost (Q3/12)

Response to the Change in Channel Offering (Q3/12)

Demographic Profile of Subscribers by Response to the Change in Channel Offering

Comparison of Responses to the Change in Channel Offering (Q5115)

Response to the Change in Channel Offering by Channel Brand (Q3/12)

Compensation for the Dropped Channels (Q3/12)

Response to the Change in Channel Offering by Channel Compensation (Q3/12)

Compensation for the Dropped Channels by Channel Brand (Q3/12)

Willingness to Pay Per Month for the Channel Dropped (Q3/12)

Willingness to Pay Per Month for the Channel Dropped by Age (Q3/12)

Willingness to Pay Per Month for the Channel Dropped by Channel Brand (Q3/12)

Willingness to Pay Per Month for the Channel Dropped by Response to Change in Channel Offering (Q3/12)

Publish Date: 1Q 2013

Slides: 49


Authored By:
John Barrett - Director of Consumer Analytics
Yilan Jiang - Director

Published by Parks Associates
© March 2013 Parks Associates | Dallas, Texas 75248

All rights reserved. No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher.

Printed in the United States of America.

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