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CONNECTIONS™ Summit Speakers

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Jake Alamat Jake Alamat, Vice President and General Manager, IoT Home and Consumer Products, Silicon Labs

Jake Alamat is Vice President and General Manager of IoT Home and Consumer Products at Silicon Labs. With more than 19 years of industry experience at NXP and Texas Instruments, Jake has served in multiple leadership roles focused on embedded processing and analog semiconductor solutions. His career experience spans consumer, mobile, automotive, industrial and infrastructure end markets. Prior to joining Silicon Labs in September 2019, Jake served as Vice President and General Manager of Automotive Connectivity and Security processing products as well as General Manager of Microcontroller products at NXP Semiconductors. Prior to NXP, he held various executive and management roles at Texas Instruments including General Manager of Singlecore Digital Signal Processors and Director of Marketing for Arm Microprocessors. Jake holds a Bachelor of Science Degree in computer engineering from Michigan State University.

Jim Hunter Jim Hunter, CTO, Delos
Twitter ID: @delosliving

Jim leads all Delos'™ technology efforts, including the continued integration of Delos wellness-based algorithms across technology platforms for residential and commercial environments to help people be well in spaces where they live, work, sleep and play. Prior to joining Delos, Jim provided oversight for technology, architecture and innovation at Greenwave Systems, led Motorola/Google's architecture and strategy for driving the future of the smart home and shaped a powerful standards based platform as the Founder and Chief Architect of 4Home, Inc. Jim began his technology career as a nuclear engineer and master training specialist serving in the US Navy, earning numerous awards and certifications. Today, he is an internationally-recognized thought leader, inventor and speaker on all things IoT, Security, Wellness, AI and Future societies at global events like Connections, CES, Transform, WebSummit, Collision and IoT World. Jim actively contributes published articles in leading tech publications such as TechCrunch and VentureBeat. Hunter was recognized by Inc. as a Top 20 IoT Leader for 2017 and continues to lead IoT innovation and evangelize his vision to reduce the friction between man and machine around the world. Personally, he has published a SciFi series based on the Singularity and Humanity entitled ReCollection.


Paula Al-Soufi Paula Al-Soufi, Director, Solution Offering, F-Secure

Paula is leading the global solution offering activities for F-Secure Consumer Security portfolio including the Connected Home Security for the Service Provider channel and for Technology partners. She has been driving value for F-Secure partners ranging from value propositions, positioning, consumer insights to successful launches. Prior to joining F-Secure 4 years ago, Paula gained experience at Service Providers in Finland and Germany as well as a management consultant at McKinsey in Europe. Paula serves as Director for Solution Offering in Helsinki, Finland.

Mark Owen Burson Mark Owen Burson, VP, Marketing & Product Management, Nice

Mark Owen Burson is a veteran marketer with over 15-years of experience with large, global corporations and high-tech start-ups. He joined Nice in Summer of 2019 as Vice President of Marketing and Product Management for North America and is responsible for Nice, HySecurity, and abode brands as well as associated divisions. Prior to joining the group, Mark was Director of Marketing at Zones, Inc., a $2B global solutions provider, and was responsible for partner programs, digital marketing, communications, and sales training. His progressive marketing career began at global corporations, like Xerox and InFocus, where he pioneered social media marketing strategy and increased sales through innovative channel programs. Mark also has experience working with technology start-ups such as Extreme Reach, an advertising SaaS company, where his role in product marketing contributed directly to the company being recognized as an Inc. 500|5000 fastest growing company for two consecutive years. Having grown up working in and around small businesses, he also operates as a consultant to local companies in need of marketing or technology services. Mark has a B.A. in Marketing from Portland State University, an M.B.A. in International Business Management from Washington State University and has a basic proficiency in Japanese language. In his spare time, he enjoys camping, hiking, and hosting dinner gatherings for friends and family with his wife Lisa.

Andy Droney Andy Droney, Sr. Director ADT Health & Innovation Programs, ADT
Twitter ID: @ADT

Andrew (Andy) Droney is Senior Director, Health and Innovation Programs at ADT and is responsible for growth of ADT's portfolio of Personal Emergency Response (PERS) products and related services. He is also responsible for operational efficiencies related to the deployment, delivery, installation and service of the ADT Health product line. Prior to joining ADT in 2007, Andy spent 11 years in operations management with Verizon focused on the deployment and infrastructure enhancements of Verizon's FiOS network. Andy graduated with a bachelor's degree in sociology from Duke University in Durham, N.C., and earned his MBA from Lehigh University in Bethlehem, Pa.

Brian Ewing Brian Ewing, VP, Sales, Notion, a Comcast Company

Anne Ferguson Anne Ferguson, Vice President of Marketing, Alarm.com

Anne Ferguson is Alarm.com’s Vice President of Marketing. Her responsibility for developing and directing the company’s marketing strategy includes overseeing our partner marketing programs, consumer advertising, creative direction, branding, and corporate communications. She joined the company in 2011 and has also served as Director and Senior Director of Partner Marketing where she led programs to drive growth through Alarm.com’s service provider and IoT ecosystem partners. Anne’s breadth of experience and leadership role on Alarm.com’s management team give her extensive knowledge of consumer technology trends, the smart home and business markets, and service provider channels.
Anne previously held consumer and commercial marketing leadership roles in other publicly traded and private companies, including Online Resources from 2003 to 2011 and MCI from 2000 to 2001. She holds a B.A. in history from Duke University and an MBA from American University.

Ritch Haselden Ritch Haselden, GM and Senior VP of Sales, Essence

Ritch Haselden currently holds the position of GM and Senior Vice President of Sales for Essence USA, a global provider of aging-in-place and residential security solutions.  Ritch has more than 25 years of experience in technology and health care executive management.   At Essence USA, he is responsible for all customers in North America in addition to delivery teams in here in the US and Israel.  Prior to joining Essence, Ritch served as the VP of Sales and GM for ResponseLink, one of the leading providers of healthcare related services in the US.  While at ResponseLink, Ritch was responsible for all revenue creation and was instrumental in new product creation and delivery.    He resides in Santa Cruz CA and he and his wife Yvonne enjoy remodeling homes, cycling and the occasional round of golf.

Nicole Hayward Zheng Nicole Hayward Zheng, Founder & CMO, Minim
Twitter ID: @nicolechirps

Nicole Hayward Zheng is the CMO of Minim and Advising CMO at Aliro Quantum. While at Minim, she has been recognized by Entrepreneur as a Top Female Founder in the United States (2020). Prior to Minim, Nicole held the position of Chief Marketing Officer at cloud software companies Antidote Technologies and OnSIP (ACQ: Intrado). She has served as a board member of Alliance of Channel Women, a nonprofit on a mission to advance careers for women in the telecom and broadband services sector. Nicole holds a B.S. in Materials Science Engineering and B.S. in Engineering and Public Policy from Carnegie Mellon University, as well as business certifications from The Wharton School Online. She currently resides in Southampton, NY.

Adam Hotchkiss Adam Hotchkiss, Co-founder & VP Product, Plume
Twitter ID: @plume

An expert in networking and big data, Adam is responsible for shaping Plume’s cloud-delivery platform and services proposition. He was previously Vice President of Products at Menara and held management positions at Qtera and Nortel, delivering high-speed services for both residential and data center networks. Adam holds over 11 published or pending patents and received a Bachelor of Science in Electrical Engineering from the University of Texas.

Sarah Jones Sarah Jones, VP of Commercial Product, Best Buy Health

Sarah Jones is vice president of commercial product at GreatCall, Inc., part of Best Buy Health. Sarah joined the company in 2016 as part of the Healthsense acquisition and leads the teams responsible for bringing valuable solutions to market and for assuring that clients realize the business and care goals they set out to achieve with GreatCall.
Sarah has a strong background in healthcare technology, working at Healthsense for nearly five years in marketing, product management, and customer success. Prior to that, she worked at Wolters Kluwer Health, marketing clinical software applications. Sarah holds a bachelor of arts from the University of Wisconsin–Madison and an MBA from the University of St. Thomas in Saint Paul, MN.

Min Kang Min Kang, Chief Product & Strategy Officer, Brinks Home
Twitter ID: @min_ysmole

Min joined the management team at Brinks Home Security in October 2020 with more than 14 years of global leadership experience.
Prior to joining Brinks Home Security, Min was at Samsung, where she led their U.S. content & service and CX strategy as well as various growth initiatives, including Go-To-Market. She was responsible for launching new flagship smartphones and First/Third party services in the U.S. market including device owner community app, mobile wallet, voice-assistant, and subscription-based gaming services. She bridged the technical and business worlds on multiple projects that have been a key contribution to the company's evolution from a hardware manufacturer to an experience and ecosystem driven technology company. Prior to Samsung, Min was a management consultant with Boston Consulting Group.
Min holds an MBA from The Wharton School, and a Bachelor of Arts degree in business from Yonsei University. Born and Raised in Seoul, South Korea, she now lives in Allen, TX, with her husband and son.

Aleem Lakhani Aleem Lakhani, EVP, Specialty Risk USA, AmTrust North America Inc

Aleem Lakhani is Executive Vice President at AmTrust North America, Specialty Risk Solutions Division. He joined AmTrust Group in 2003 and established the administrative practice for Extended Warranty in consumer goods, including contact solutions, information technology, operations, account management and sales support.  Pursuant to the acquisition of Warrantech, Aleem served as the Chief Operating Office and then Chief Innovation Officer.  The latter role included identifying programs and practices to help clients improve program and revenue performance. Today, Aleem is the global account executive for Microsoft, spearheading Microsoft’s extended warranty program in more than 50 countries.  He is also responsible for strategic developments in Specialty Risk Solution focusing on embedded and smart devices in key emerging markets.  Prior to joining AmTrust Group, Aleem held executive management positions with other warranty companies specializing in system engineering, business process engineering and advanced business analytics.  He is a regular speaker at warranty industry conferences focusing on Big Data, IoT and its transformative impact.  Aleem Lakhani holds several advanced degrees and qualifications specializing in empirical methods, supply chain management and behavioral economics from institutions such as McGill University, University of Michigan, MIT, Yale and Wharton.  He is presently reading for an LL.M specializing in Technology and Innovation Law.  His focus includes data privacy, cybersecurity and blockchain.

Brett Lasher Brett Lasher, Executive Director, New Growth & Development, Cox

Brett Lasher is an innovation leader who heads the Energy & Smart Resources theme for Cox Communications’ New Growth & Development (NG&D) group.  In this role, he is responsible for ideating around new opportunities (both B2B and B2C) in electricity, water, gas and oil and then working to de-risk and commercialize these initiatives.  One of the most relevant initiatives which his team is currently developing is a next-generation home energy management system focused on optimization and automation. Prior to his work in NG&D, Brett spent time at Cox in both the Corporate Strategy and M&A functions.
In addition to his professional life, Brett shares a passion for improving K-12 education in urban communities.  He also serves on the Board of Directors for the Kindezi Schools, a network of charter schools around Atlanta and is a member of the Young Professionals for Excellence in Education (YPEE).
Brett holds a B.S.Econ in Finance from the Wharton School at the University of Pennsylvania and a M.B.A. from Duke University.

Tajinder Manku Tajinder Manku, Co-Founder and CEO, Cognitive Systems Corp.
Twitter ID: @taj_manku

Dr. Tajinder (Taj) Manku is a serial entrepreneur and wireless technology inventor. Experienced in driving ideas to revenue, Taj founded numerous technology companies (e.g., Pravala, Sirific, and Tag-Comm) before the age of 40. The most notable, Sirific Wireless, merged with Icera and then sold to Nvidia for just shy of half a billion dollars. Sirific was the first company in the world to build a cellular chip that used more than one antenna. Today, Sirific’s silicon products can be found in mobile data devices worldwide.
Taj’s educational background tells a story of drive and self-discipline. He holds a Bachelor’s degree in (Quantum) Physics and a Ph.D. in Electrical Engineering from the University of Waterloo. Taj received his Ph.D. in one year, faster than any other Ph.D. student in the University’s history! During that
time, he also published over 10 journal papers in the area of quantum strained semiconductors. Taj has been granted the designation of Professional Engineer (P. Eng.) in Canada. He was honoured to return to school in 2008 to complete an accelerated executive leadership program from Harvard University. Taj later served as a tenured Professor at his alma mater, the University of Waterloo. He also ran an RFIC consulting firm, working with communications industry giants like Nortel, Motorola, Lucent Technologies and Texas Instruments.
In 2014, Taj co-founded Cognitive Systems Corp., where he is currently the CEO. With this latest endeavour, Taj is passionate about realizing a truly connected, smart home by adding motion sensing to WiFi networks. WiFi Motion™ is software that uses RF sensing and AI to interpret and react to motion in a WiFi-enabled environment.
Taj holds over 150 granted patents, has written over 100 technical papers and has received various technology and business awards for his involvement in
Software Defined Radios. Among his many accomplishments, he humbly accepted the Canadian Award of Research Excellence in Radio Technology. Most recently, Taj was recognized as one of the 10 Most Promising Wireless Technology Solution Providers (2019) by CIO Review.

Sean Miller Sean Miller, President, PointCentral
Twitter ID: @Sean_T_Miller

Sean Miller is president of PointCentral, a subsidiary of Alarm.com and the leading smart property platform for long-term and short-term managers of single-family and multifamily rental properties. Outside of having a lifelong passion for technology, Mr. Miller has over 10 years of professional experience with B2B and B2C IoT/home automation technology.

Sharon Mirsky Sharon Mirsky, Co-founder & COO, Firedome

Sharon is the Co-founder and Chief Operations Officer at Firedome, an IoT privacy, security and insights platform that helps IoT device brands grow revenue by resolving consumer privacy and security concerns. Prior to founding Firedome, Sharon was the CEO of Kyozou, a SaaS Inventory Management and e-Commerce platform. Sharon also co-founded and ran operations at ICONYC labs, the first accelerator for Israeli startups in NYC. 
Sharon currently leads Operations, Marketing, and Strategic Partnerships and looks forward to driving Firedome to become the leader in cybersecurity for IoT manufacturers across the domestic, industrial and enterprise industries.
Sharon has 15+ years of experience in technology and management, with deep focus on software startups, cybersecurity and telecommunications. Sharon is a joint IDC / Wharton MBA with a bachelors in Electronics and Electrical Engineering from Tel Aviv University and an alumnus of elite Israeli intelligence unit 8200.

Sce Pike Sce Pike, CEO and Founder, IOTAS

Sce started her career in the 90s in Silicon Valley, designing and developing the 1st ecommerce sites for GM, HP, Blue Cross and others. Later she helped to pioneer Smart Phones at Palm, Qualcomm, and Amp'd Mobile. In 2007, Sce started her own company, Citizen, which initially focused on Smart Phone products and later on Internet of Things (IoT) products such as Connected Car, Connected Health. Sce successfully sold Citizen to Ernst & Young. While developing IoT products for these industries at Citizen, she realized that there was a lack of enterprise-level Smart Apartment solution designed specifically for the Multi-Family-Home Industry. In 2014, she founded IOTAS, a turn-key, simple smart apartment solutions company to help the MFH industry increase revenue and save costs. IOTAS has been recognized by Fortune, Wired, Gigaom, ABC, NBC, FastCo and more as the new way of automating apartments to attract tenants. Sce has spoken at Health 2.0, TechFest NW, WebVisions, NAA, and BISNOW on the impact of Internet of Things. She is a passionate advocate of representation and equality of women and minorities in STEM.

Jorey Ramer Jorey Ramer, Founder and CEO, Super
Twitter ID: @joreyramer

Jorey Ramer is the founder & CEO of Super (www.hellosuper.com), a Silicon Valley based technology company that offers subscription care service for homes. Prior to founding Super, he was the founder and Senior Vice President of Emerging Business at Jumptap, which was acquired by Millennial Media (NYSE: MM) for more than $200M. He began his career by helping to launch two business units of Austin-based Trilogy Software, one of the world's largest privately-held software companies. At Trilogy, he was also part of a dedicated team that spun off an online property and casualty insurance agency acquired by Fortune 500 member Marsh & McLennan. Jorey is the first named inventor on more than 100 issued patents in the US, Japan, and Korea.

Brad Ree Brad Ree, CTO, ioXt Alliance

Brad Ree is chief technology officer of ioXt. In this role, he leads ioXt's security products supporting the ioXt Alliance. Brad holds over 25 patents and is the former security advisor chair for Zigbee. He has developed communication systems for AT&T, General Electric, and Arris. Before joining ioXt, Brad was vice president of IoT security at Verimatrix, where he led the development of blockchain solutions for ecosystem operators. He is highly versed in many IoT protocols and their associated security models.

Rob Schneider Rob Schneider, Senior Vice President, Commercial Operations, OMRON Healthcare
Twitter ID: @OmronHealthUS

Rob Schneider is the Senior Vice President, Commercial Operations Omron Healthcare. With over 15 years of experience working for Omron, Schneider provides leadership, strategy, and results in the areas of sales, marketing, product strategy, and operations; all of which are vital in advancing Omron's mission of Going for Zero the elimination of heart attack and stroke. Schneider also has previous experience in key support functions of supply chain management, customer service, consumer services, and finance; both at Omron as well as Baxter Healthcare.

Raya Sevilla Raya Sevilla, Senior Vice President, Data & Product Engineering, ADT
Twitter ID: @ADT

Raya Sevilla is Senior Vice President, Product at ADT.  She leads the product and engineering teams responsible for the definition and delivery of ADT’s product roadmap.  She is responsible for the core products and features that shape ADT’s customer experience.
Prior to ADT, she spent five years at FairPoint Communications leading accounting and IT teams.  She also spent 11 years at PricewaterhouseCoopers consulting for various technology, communications and entertainment clients.
Raya graduated magna cum laude from Syracuse University with degrees in accounting and information systems.

Tejas Shah Tejas Shah, Senior Vice President of Product and Chief Information Officer, Arlo Technologies, Inc.

Tejas Shah has served as our SVP of Product since May 2019 and our Chief Information Officer since July 2018. Mr. Shah is responsible for Product Management, Customer Success, Cloud Operations, Cybersecurity and Corporate IT functions. Mr. Shah also serves as a board advisor for Bugcrowd, a crowd sourced security platform. Previously, Mr. Shah was NETGEAR’s Chief Information Officer. Before joining NETGEAR in August 2008, Mr. Shah held leadership positions in consulting services with NaviSite and Tata Consultancy. Mr. Shah has a Bachelor’s Degree in Accounting and Statistics from Gujarat University. He is a qualified Chartered Accountant from the Institute of Chartered Accountants of India, and also a Certified Information Systems Auditor (CISA) from ISACA.

Sumati Stewart Sumati Stewart, SVP of Sales and Marketing, Yonomi

Sumati Stewart leads global business development and marketing for the Yonomi Platform. She has spent more than 15 years driving growth and scaling technology companies by taking AI, IoT and Cloud solutions to market. Prior to joining Yonomi, Sumati served as head of business development at Amazon for the Alexa Smart Home team, where she led strategy and partnership development for smart home solutions with companies across various industries. Prior to Amazon, she held senior business development roles at Intel within its Internet of Things Group and worked at HP as head of worldwide business development for the company's Snapfish division. Earlier in her career, she led strategy and business development for several high-growth companies focused on cloud and e-commerce solutions in both in-house and external consultant roles.

Sunil Vulli Sunil Vulli, CTO, Medical Guardian

Sunil brings over 15 years of experience in lifestyle consumer products and technology. His experience includes product innovation, digital transformation, continuity and CRM execution in health foods, personal care and home security space with a deep focus on data and automation.
Prior to joining Medical Guardian, Sunil led digital transformation as marketing and technology leader at Hihealth, LifeShield and Nutrisystem through their startup to growth phases. At Nutrisystem, he was the key member of the original team in E-commerce Operations that led NutriSystem turnaround by taking sales from $20M to $778M (EBITDA from $0 to $170M) by 2007.
Sunil has strengths in both strategic data analysis and new product innovation to maximize both topline and bottom line growth. Whether it is a process detail or new concept in IoT, he embraces big ideas but also understands ultimate success depends on what is measurable and not just what is imaginable in delivering the best customer service.
Sunil holds a Masters in Computer Science from St. Joseph's University and is currently pursuing his Masters in Business Administration from Kellogg, Northwestern.

Matt Wolf Matt Wolf, Head of Partnerships, SimpliSafe
Twitter ID: @mattmwolf

Matt heads business development and partnerships for SimpliSafe, a leading national home security provider in the US.  Matt established SimpliSafe’s partnership practice upon joining the organization in 2016 following SimpliSafe’s series A investment round.  In this role, Matt and his team have helped fuel SimpliSafe’s rapid growth through the development of impactful relationships with Fortune 500 organizations and leading start-ups alike to grow SimpliSafe's customer base, enhance their award-winning products and services and develop new revenue streams.  
Under Matt’s leadership, SimpliSafe has developed partnerships with leading brands such as Progressive Insurance, Keller Williams, American Airlines, Reliant, Hippo, Better Mortgage, the AARP, Google Assistant and dozens of others.  Following Helman & Friedman’s investment in SimpliSafe valuing the company at over $1B, Matt & team led the launch of the SimpliSafe Business Security offering that currently protects over 100,000 businesses of varying sizes in the US.
Prior to SimpliSafe, Matt held several marketing and business development positions with Citi Cards, the New England Patriots and Burger King Corporation when they were purchased by 3G Capital.  Matt co-founded the Red Auerbach Future Stars Sports and Leadership Programs, two free summer camps for at-risk children in the most violent neighborhoods of Boston and Lowell, Massachusetts.  Matt holds a Masters of Business in Administration from Harvard Business School and a Bachelor of Arts from Middlebury College.

Oz Yildirim Oz Yildirim, EVP and GM of Americas Business Unit, Airties
Twitter ID: @Airties

Oz Yildirim is the EVP and GM Americas Business Unit of Airties. Prior to his role as EVP and GM, Oz served as CMO, where he oversaw the company's significant expansion with leading U.S. service providers (including AT&T), new distribution partners, and office openings in California and Texas. He joined AirTies in 2004 and was one of the first employees in Turkey. He served in numerous leadership roles across product management, R&D, and customer services management. He previously oversaw AirTies' product portfolio, and also previously led the company's expansion efforts in Europe. Mr. Yildirim holds Bachelor's and Master's degrees in Electronics and Telecommunications Engineering from Yildiz Technical University in Istanbul.

Parks Associates Analysts / Moderators

Kristen Hanich Kristen Hanich, Senior Analyst, Parks Associates
Twitter ID: @KristenAtParks
Website: http://www.parksassociates.com

INDUSTRY EXPERTISE: Consumer electronics, mobility services and devices, connected health and wellness

Kristen Hanich heads Parks Associates' consumer electronics and mobility research, with expertise in other verticals including connected cars, mobile networking, healthcare, wellness, and independent living. She leads a mix of custom and syndicated research projects throughout the year, with a focus on major players and emerging trends. Kristen specializes in bridging the gap between data-driven and narrative approaches to understanding the consumer markets via a mix of qualitative and quantitative research approaches.

Kristen has dual master's degrees in applied anthropology and public health from the Universities of North Texas in Denton and Fort Worth. She earned her BSc in health at the University of Texas at San Antonio and has a graduate certificate in Geographic Information Systems.

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Jennifer Kent Jennifer Kent, Vice President, Research, Parks Associates
Twitter ID: @JenniferMKent
Website: http://www.parksassociates.com

INDUSTRY EXPERTISE: Connected Health, Connected Home Technologies and Services, Connected Entertainment Products and Services

Jennifer manages the research department and Parks Associates' process for producing high-quality, relevant, and meaningful research. Jennifer also leads and advises on syndicated and custom research projects across all connected consumer verticals and guides questionnaire development for Parks Associates’ extensive consumer analytics survey program. Jennifer is a certified focus group moderator, with training from the Burke Institute.

Jennifer earned her PhD in religion, politics, and society and an MA in church-state studies from Baylor University. She earned her BA in politics from the Catholic University of America in Washington, DC.

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Elizabeth Parks Elizabeth Parks, President, Parks Associates
Twitter ID: @elizparks
Website: http://www.parksassociates.com

Elizabeth leads the marketing team and supports the research and operations teams. Elizabeth manages and directs the integrated strategic communications plan for Parks Associates, including advertising, public relations, and marketing campaigns for research and events hosted by Parks Associates. Elizabeth is the key organizer for all of Parks Associates' events, including CONNECTIONS™. She also supports Parks Associates' Business Development Team with prospective client searches, overall support, and maintenance of Parks Associates' databases.

Elizabeth joined Parks Associates on a full-time basis in 1998 after graduating from the University of Texas at Austin with a BA in psychology.

Patrice Samuels Patrice Samuels, Senior Analyst, Parks Associates
Twitter ID: @PatriceatParks
Website: http://www.ParksAssociates.com

INDUSTRY EXPERTISE: Television Services, Broadband Services, Technical Support Services, International Markets, Digital Music

Patrice Samuels studies digital home technical support services across global markets, with a focus on market trends, business models, and provider strategies. In addition to exploring events and disruptions in the technical support space, she examines pay-TV and broadband services in North America and Europe, digital media, and digital music services.

Patrice earned her MBA from Texas A&M University at College Station and BSc. in Psychology from the University of the West Indies in Kingston, Jamaica.

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