Digital Home Support Services

Cybersecurity threats facing consumers take many serious forms, but identity theft can cause the most damage to one’s life, reputation, and finances.  Join us for a complimentary and interactive webinar,  Boosting Service Value with Identify Theft Prevention Solutions , on  Thursday, October 1, 2020  at  11:00 a.m. PT / 1:00 p.m. CT , co-hosted with  F-Secure . Industry experts  Olli Bliss , Business...
 
by Parks Associates | Sep. 23, 2020
Tags: home networks, security, Webcast
Parks Associates recently interviewed  Anurag Gupta , Director Business Development, PSA Certified, with  Arm  to address the importance of device security for brands and demonstrate the value of standards and industry certifications in creating product differentiation, reducing risks, and building consumer trust. Increasing consumer concerns regarding IoT security and privacy have negatively impacted growth in many industries. Parks Associates data indicates that...
 

Parks Associates research finds US broadband households have an average of 12 connected devices, which will increase to 20 by 2025, creating opportunities for service providers and manufacturers to deploy new value-added services to support the home network and all its devices. The number of connected devices in the home is increasing just as people are adding strain to the home network with more work-at-home and video streaming activities. Consumers regularly deal with...
 
by Parks Associates | Aug. 20, 2020
Tags: broadband, CONNECTIONS, Wi-Fi
The security of the average home network has become exponentially more critical due to the shelter-in-place and work-at-home policies which have caused more families to live, work, and play at home. Regardless of recent re-openings, many predict that the way we work and live may be fundamentally changed. When remote internet connectivity blurs the line between work and home, cybersecurity takes on a whole new value in addition to the regular concerns of today’s households. The...

More than ever before connected devices have been essential in helping consumers work, learn, and entertain at home. They also play a great role in home security as well as health and wellness. Given the surge of smart home products and online activity, consumers’ vulnerability to cybercriminals continues to rise and it is important to consider adapting device protections in this new environment. Join us for a complimentary webinar, IoT Security: Establishing Frameworks to...
 
The outbreak of COVID-19 and subsequent shelter-in-place mandates by government officials in many states have led to a dramatic shift in how consumers live and conduct business, including an increase in adoption and use of technology. Social distancing guidelines dictate that work, education, and entertainment activities are all centered on the home. In addition, brick-and-mortar retail store shopping is severely restricted, and consumers must find other ways to attain services that...

LG has announced that its new appliances will be equipped with “Proactive Customer Care.” The feature is designed to improve user experience and help customers maximize the lifespan of their products. The feature will first be enabled on the new bottom-freezer refrigerators and front-load washing machine. The Proactive Customer Care feature will support consumers in the following ways: Sends tips to prevent misuse of appliances – For example, for refrigerators the...
 
by Patrice Samuels | Nov. 4, 2019
Tags: smart home, tech support
In January, a little over a month after the device became available, Amazon pulled the Echo wall clock from store shelves, citing connectivity issues. Similarly, in February Arlo pulled its 4K security cameras from store shelves, approximately one month after the product was released. The security cameras were pulled after a series of firmware updates failed to completely address the issues reported by early adopters, including connectivity, streaming quality, and battery life issues....
 
by Patrice Samuels | Jun. 3, 2019
Tags: smart home, tech support


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