Digital Home Support Services

The security of the average home network has become exponentially more critical due to the shelter-in-place and work-at-home policies which have caused more families to live, work, and play at home. Regardless of recent re-openings, many predict that the way we work and live may be fundamentally changed. When remote internet connectivity blurs the line between work and home, cybersecurity takes on a whole new value in addition to the regular concerns of today’s households. The...
More than ever before connected devices have been essential in helping consumers work, learn, and entertain at home. They also play a great role in home security as well as health and wellness. Given the surge of smart home products and online activity, consumers’ vulnerability to cybercriminals continues to rise and it is important to consider adapting device protections in this new environment. Join us for a complimentary webinar, IoT Security: Establishing Frameworks to...
 

The outbreak of COVID-19 and subsequent shelter-in-place mandates by government officials in many states have led to a dramatic shift in how consumers live and conduct business, including an increase in adoption and use of technology. Social distancing guidelines dictate that work, education, and entertainment activities are all centered on the home. In addition, brick-and-mortar retail store shopping is severely restricted, and consumers must find other ways to attain services that...
LG has announced that its new appliances will be equipped with “Proactive Customer Care.” The feature is designed to improve user experience and help customers maximize the lifespan of their products. The feature will first be enabled on the new bottom-freezer refrigerators and front-load washing machine. The Proactive Customer Care feature will support consumers in the following ways: Sends tips to prevent misuse of appliances – For example, for refrigerators the...
 
by Patrice Samuels | Nov. 4, 2019
Tags: smart home, tech support

In January, a little over a month after the device became available, Amazon pulled the Echo wall clock from store shelves, citing connectivity issues. Similarly, in February Arlo pulled its 4K security cameras from store shelves, approximately one month after the product was released. The security cameras were pulled after a series of firmware updates failed to completely address the issues reported by early adopters, including connectivity, streaming quality, and battery life issues....
 
by Patrice Samuels | Jun. 3, 2019
Tags: smart home, tech support
Content submitted by IMONT Today’s IoT is dominated by the big cloud providers. They have amazing infrastructure, hugely complex and efficient management processes, and they process mind-boggling amounts of data every second to keep all our devices talking securely to each other via their servers. However, using the cloud to “reflect” the state of remote services has unexpected implications for building out large scale systems containing many millions of devices. It...

According to Parks Associates research, nearly half of consumers rank data security and privacy issues as their greatest concern about connecting devices to the Internet. Parks Associates and Alticast recently released the whitepaper, Cybersecurity: Turning Necessity into Business Opportunity , which provides an overview of current content security systems and the pain points in the transition from content security to big data security, with an emphasis on real-time threat detection...
CONNECTIONS™: The Premier Connected Home Conference , which was recently held in San Francisco, featured a very vibrant discussion where panelists and audience members attempted to determine if there was a significant market opportunity for the support of connected healthcare and fitness devices. Parks Associates presented research which highlighted the fact that the majority of connected health and fitness device owners (more than 90%) set up their devices on their own or with...


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