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Friday, May 30, 2014

SMBs to Ramp Up Tech Support Spending Amid BYOD, Cloud, Telecommuting Adoption

All SMBs, no matter their size, will increase tech support outlay over the next few years as they adopt BYOD and cloud services, and deal with an ever more virtual workforce.

But right now – at least among U.S. SMBs with more than 10 employees – tech support spending only amounts to about $3,000 per year, according to Parks Associates and its new report, “Selling Support Services to Consumers and Small Businesses." Of those firms, a mere 28 percent have a support subscriptio ...read more

Thursday, February 07, 2013

SMB Tech-Support Market Looking Strong

New research shows that the small and medium business tech-support market will grow at an annual rate of more than 14 percent between 2012 and 2016.

Parks Associates says network complexity, bring-your-own-device (BYOD) trends and the growth of cloud services will drive the market, which will reach nearly $25 billion just three years from now.

The research says there are nearly 6 million U.S. firms with between one and 99 employees. Nonprofits and non-employer firms also ...read more

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