Tapping Into the Connected Home World - Complimentary Webcast

by Parks Associates | Oct. 7, 2011

Please join Parks Associates and Radialpoint for a complimentary webcast Thursday, October 20, at 1 p.m. CT. This webcast explores how connected home stakeholders can rethink customer support and the delivery of holistic services to grow and maintain a loyal customer base. This webcast also applies to a variety of connected home stakeholders and will cover: key challenges facing today's connected home stakeholders; strategies to expand the business model by using support to drive revenue and core business growth; primary consumer data that identify the most valuable services; and requirements for a technology platform that can evolve to meet changing consumer and business needs.

Businesses addressing the connected home space must shift their thinking about customer services. Why? Because increasing adoption of advanced technologies and expanded services can create deeper and more profitable consumer relationships. Furthermore, it invites new competition for market share, new demands for differentiation and more internal complexity to meet these demands.

The speakers for this webcast will be Kurt Scherf, Vice President and Principal Analyst, Parks Associates and Michael Wexler, VP Business Development and Product Strategy, Radialpoint. Register today to learn more about how the presence of customer support services can increase the percentage of highly satisfied broadband customer by almost 20%.



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