SMBs waste dozens of hours per month troubleshooting technology issues

by Parks Associates | Mar. 29, 2011

U.S. small businesses (SMB) could be the next boom market for tech support services, provided manufacturers, retailers, and providers offer fast and proactive solutions for multidevice environments that include PCs, servers, tablets, and smartphones.

SMB Demand for Technical Support Services, a survey of 500 IT decision-makers in U.S. SMBs, finds SMBs are three times more likely than average consumers to use professional SMB use of Preofessional Tech Supportcomputer-related technical support services and significantly more likely to purchase additional support features when acquiring new equipment. Several large companies have already moved into the support market. Apple recently announced JointVenture, a new support network for small businesses that combines remote and retail support for its iPads and Macs.

SMBs are most likely to use professional technical support services for server, networking, and computer issues, with preferences for subscriptions that come with proactive support including ongoing maintenance and computer “tune-ups.”


Tags: tech support

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