Thursday, October 17, 2013

Shop 'n surf: Buyers turn to apps for retail decisions

One in four U.S. consumers now rely on their smartphones for advice and guidance when shopping in physical stores.

According to Parks Associates, over 25 percent of shoppers use their devices to research products, when buying consumer electronics devices from bricks and mortar stores.

Further proving that the smartphone is well and truly cemented into modern life, the study shows that among U.S. consumers, those that frequent Target are the most likely to turn to their handsets rather than a shop assistant when choosing what to buy.

“Consumers are using apps and smartphones to enhance their brick-and-mortar shopping experience, with Target shoppers emerging as the most enthusiastic app users,” said Jennifer Kent, Senior Analyst, Parks Associates. “Our research shows 54% of Target shoppers used at least one mobile commerce app while shopping in a store for CE, while only 38% of Walmart shoppers did the same.”

Likewise, Facebook has this month launched a partnership with Cisco to offer social network users free wi-fi access in shops and stores in return for checking in on Facebook and sharing their location. Parks Associates research shows that there is clearly an appetite among U.S. consumers for this level of in-store interactivity.

From the article, "Shop 'n surf: Buyers turn to apps for retail decisions."


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