Sunday, February 22, 2009

From the article, "A fix for tech support services"

SunSentinel.comGetting help for a problem PC can be confusing and frustrating. Tech support is costly and impersonal. And often it doesn't fix the problem, or it requires consumers to call multiple times before getting help.

"With the economy [in recession], consumers will choose first to look at fixing their computer problem or optimizing the performance of their PC before buying a new computer," said Kurt Scherf, vice president and principal analyst at Parks Associates, a technology consulting firm.

From the article, "A fix for tech support services"

Next: Boca Raton Tech Company Helps Organize Consumer Deals

Comments

    Be the first to leave a comment.

Post a Comment

Have a comment? Login or create an account to start a discussion.

© 1998-2020 Parks Associates. All Rights Reserved.