Wednesday, February 06, 2008

Dell Amends Enterprise Support Plan

Understanding customers' needs will ultimately help Dell deliver better services to consumers too, said Kurt Scherf, vice president and principal analyst at Parks Associates. However, while Dell has been criticized for a weak consumer support function, the new support model is targeted only at enterprise customers for now. It is possible that this support model will be delivered to customers in the future, Dell said.

From the article "Dell Amends Enterprise Support Plan."

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