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360 View: Supporting the Connected Consumer (2017)

Page 3 of 86 results

  1. Difficulty in Using Self-Help Technical Support Tools (Q1/17)

    Support Services : 360 View: Supporting the Connected Consumer (2017)

    Purchase to view
  2. Helpfulness in Using Self-Help Technical Support Tools (Q1/17)

    Support Services : 360 View: Supporting the Connected Consumer (2017)

    Purchase to view
  3. Payment for Professional Technical Support (2014 - 2017)

    Support Services : 360 View: Supporting the Connected Consumer (2017)

    Purchase to view
  4. Method of Contacting Technician/Support Service (2016 - 2017)

    Support Services : 360 View: Supporting the Connected Consumer (2017)

    Purchase to view
  5. Method of Receiving Support from Technician/Support Service (2016 - 2017)

    Support Services : 360 View: Supporting the Connected Consumer (2017)

    Purchase to view
  6. Satisfaction with Specified Aspects of the Support Experience (2016 - 2017)

    Support Services : 360 View: Supporting the Connected Consumer (2017)

    Purchase to view
  7. Important Aspects of Support Experience (2016 - 2017)

    Support Services : 360 View: Supporting the Connected Consumer (2017)

    Purchase to view
  8. Acceptability of Hold Times for Technical Support (2016 - 2017)

    Support Services : 360 View: Supporting the Connected Consumer (2017)

    Purchase to view
  9. Acceptability of the Amount of Time Taken to Resolve a Technical Problem (2016 - 2017)

    Support Services : 360 View: Supporting the Connected Consumer (2017)

    Purchase to view
  10. Preferred Way to Resolve Technical Problems by Actual Method of Tech Problem Resolution (Q1/17)

    Support Services : 360 View: Supporting the Connected Consumer (2017)

    Purchase to view
  11. Subscription Technical Support Service Adoption (2012 - 2017)

    Support Services : 360 View: Supporting the Connected Consumer (2017)

    Purchase to view
  12. Adoption of Subscription Technical Support Service by Devices (2013 - 2017)

    Support Services : 360 View: Supporting the Connected Consumer (2017)

    Purchase to view
  13. Support Subscription and Extended Warranty Adoption (2016 - 2017)

    Support Services : 360 View: Supporting the Connected Consumer (2017)

    Purchase to view
  14. Adoption of Extended Warranty Plan by Devices (2013 - 2017)

    Support Services : 360 View: Supporting the Connected Consumer (2017)

    Purchase to view
  15. Computing and Portable Devices: Time Device was Enrolled in a Subscription Technical Support Plan (2014 - 2017)

    Support Services : 360 View: Supporting the Connected Consumer (2017)

    Purchase to view
  16. A/V Equipment: Time Device was Enrolled in a Subscription Technical Support Plan (2014 - 2017)

    Support Services : 360 View: Supporting the Connected Consumer (2017)

    Purchase to view
  17. Reason for Enrolling in a Subscription Technical Support Plan (Q1/17)

    Support Services : 360 View: Supporting the Connected Consumer (2017)

    Purchase to view
  18. Reasons for Not Enrolling in a Subscription Technical Support Plan (Q1/17)

    Support Services : 360 View: Supporting the Connected Consumer (2017)

    Purchase to view
  19. Subscription Technical Support Service Providers by Device (2016 - 2017)

    Support Services : 360 View: Supporting the Connected Consumer (2017)

    Purchase to view
  20. Subscription Technical Support Service Providers by Device, cont. (2016 - 2017)

    Support Services : 360 View: Supporting the Connected Consumer (2017)

    Purchase to view
  21. Type of Company Providing Extended Warranty for Specified Devices (2016 - 2017)

    Support Services : 360 View: Supporting the Connected Consumer (2017)

    Purchase to view
  22. Type of Company Providing Extended Warranty for Specified Devices, cont. (2016 - 2017)

    Support Services : 360 View: Supporting the Connected Consumer (2017)

    Purchase to view
  23. Appeal of Various Technical Support Service Features (2016 - 2017)

    Support Services : 360 View: Supporting the Connected Consumer (2017)

    Purchase to view
  24. Likelihood of Subscribing to a Technical Support Service with Specified Monthly Fee (Q1/17)

    Support Services : 360 View: Supporting the Connected Consumer (2017)

    Purchase to view
  25. Most Appealing Business Model for a Technical Support Service (2016 - 2017)

    Support Services : 360 View: Supporting the Connected Consumer (2017)

    Purchase to view
  26. Likelihood of Subscribing to a Technical Support Service with Specified Annual Fee (Q1/17)

    Support Services : 360 View: Supporting the Connected Consumer (2017)

    Purchase to view


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