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Company Contacted for Smart Home Device Support (2016 - 2017)

360 View

Support Services : 360 View: Supporting the Connected Consumer (2017)

This consumer research highlights the adoption of traditional and emerging connected devices. It provides an overview of customer-reported problems with their connected devices and identifies the leading issues faced by consumers when using various connected devices. This 360 View examines the consumer appetite for self-help, professional, and premium support services, as well as consumer adoption of extended warranty services.

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