"tech support" articles

In January, a little over a month after the device became available, Amazon pulled the Echo wall clock from store shelves, citing connectivity issues. Similarly, in February Arlo pulled its 4K security cameras from store shelves, approximately one month after the product was released. The security cameras were pulled after a series of firmware updates failed to completely address the issues reported by early adopters, including connectivity, streaming quality, and battery life issues....
 
by Patrice Samuels | Jun. 3, 2019
Tags: smart home, tech support
Prior to Parks Associates’ 13th-annual CONNECTIONS Europe: Strategies for the Smart Home and Consumer Iot conference, Simon Trudelle, Sr. Director Product Marketing, NAGRA shared insights with the analyst team to address the challenges and revenue opportunities with growing the smart home industry in Europe. Simon will be participating on the Enhanced Experiences: Tech Support in the Smart Home panel on Tuesday, November 13 at 16:30. Panelists joining him on this session...
The market for consumer electronics products and services is increasingly competitive. As brands seek to achieve and maintain competitive advantage, many recognize the importance of intuitive user interfaces and ample support. This need is born out of the desire to reduce consumer effort as brands recognize the connection between low customer effort and low brand loyalty. The use of augmented reality (AR) is one of the latest attempts to leverage new technologies towards this end....
Prior to Parks Associates’ 22nd-annual CONNECTIONS: The Premier Connected Home Conference , Jon Clay, Director, Global Threat Communications, Trend Micro spoke with the analyst team to discuss how DIY solutions are impacting traditional security landscapes. Jon will be participating on the Tech Support & Privacy: Creating Consumer Confidence panel on Wednesday, May 23, at 1:15 PM. Panelists joining him on this session include: Colin Barceloux, CEO, Axius J.B....
CONNECTIONS™: The Premier Connected Home Conference , which was recently held in San Francisco, featured a very vibrant discussion where panelists and audience members attempted to determine if there was a significant market opportunity for the support of connected healthcare and fitness devices. Parks Associates presented research which highlighted the fact that the majority of connected health and fitness device owners (more than 90%) set up their devices on their own or with...
Bruce Wright , Business Development Director, Americas Business Unit, AirTies Wireless Networks, provided insight on several key industry trends ahead of Parks Associates’ 21st-annual CONNECTIONS™ Conference , which will be held May 23-25 at the Hyatt Regency San Francisco Airport: How is your company engaging consumers through new technology solutions? Today we are seeing many service providers investing heavily to bring faster Internet speeds to the home, but...
CSS Corp recently hosted an influencer day in Dallas, where it showcased its business focus. CSS Corp, like many other support companies, is rethinking its business strategy in the wake of the IoT. A central aspect of the company’s focus is not trying to be everything to everyone. Instead, the company’s business strategy is centered on customer experience, revenue creation, specialization, and operational efficiency for its customers. Today, when brands talk about navigating...
 
by Patrice Samuels | Mar. 24, 2017
Tags: Internet of Things, tech support
A major business disruption stemming from the increasing connectivity of consumer electronic devices is the growing need for ongoing support among consumers. The resulting business challenge is that many companies that had not previous developed capabilities in this area find themselves in a position where providing such services is inevitable. Many are now preoccupied with how to accomplish the following: Increase support efficiency Minimize the use of support...

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