"operator" articles

Just last week, Comcast announced that they will triple the number of  “ Social Care Specialists” available to support their customers. Social care specialists handle customer support requests via social media channels. Comcast plans to add 40 social care specialists to its current pool of twenty specialists to cover 22 million subscribers. For Comcast, expanding services through social media is one attempt to amend the brand’s poor reputation as it relates to customer...
 
by Patrice Samuels | Apr. 2, 2015
Tags: operator, tech support
Google’s impending entry into the US wireless market as a Sprint and T-Mobile MVNO according to unconfirmed media reports has created quite a stir in the industry and the analyst community.  The potential implications for such a move can be profound and far-reaching.  Here is what we think of the announcement if the rumors are to be believed.   What is in it for Google? Google has a lot to gain from such a move.  Google already has a significant...
 
by Tejas Mehta | Jan. 22, 2015
Tags: Google, mobile, operator
In the past week, Google and Apple have both extended their efforts to penetrate yet another connected consumer platform – vehicles. Apple announced nine new auto manufacturers that have committed to integrating Apple’s CarPlay product into at least some forthcoming vehicle models, and Google unveiled its competing Android Auto product at the Google I/O conference. Both CarPlay and Android Auto allow drivers to access and control select smartphone apps and services through the...
 
by Jennifer Kent | Jul. 9, 2014
Tags: apps, Google, operator, smartphone
The dust has settled after a three-month carriage dispute. The Weather Channel will resume programming on DirecTV , but at a considerable cost—this time, it isn't the TV operator but the network making concessions. The Weather Channel has agreed to reduce its reality program offerings as a result of its new carriage agreement with DirecTV. This change affects not only DirecTV viewers, but all viewers of the Weather Channel, no matter their TV provider. A TV operator exercising...
 
by Glenn Hower | Apr. 10, 2014
Tags: digital content, digital media, operator, pay TV
The world’s largest carrier Vodafone has awarded a contract to Azingo to develop mobile applications based on LiMo Foundation’s R1 reference stack. LiMo Foundation is an industry consortium formed in early 2007 with the mission to design and deliver an open Linux-based software platform for mobile handsets. Both Vodafone and Azingo are core members of the LiMo Foundation so the deal is not a surprise in any sense. But this could be the tip of an iceberg for what LiMo Foundation is...
 
by Harry Wang | Feb. 9, 2009
Tags: mobile, operator
Interesting that complaints were raised both in the U.S. and the U.K. this week regarding the broadband deployment strategies (or lack thereof) of the respective federal governments. Although the current economic stimulus packages in Congress include $6-$9 billion in broadband-related funding, The Wall Street Journal is reporting that a number of mid-sized operators are indicating that this won't cover the costs of deploying infrastructure to underserved areas, which is supposed...
 
by | Jan. 31, 2009
Tags: operator
If you're a fan of sweaters and haggis (and looking for work), BSkyB is hiring! We resolved this week that we would do our best to report on some positive news coming from the digital lifestyles industry. Let's face it - this past week has been a beat-down, with news of more job shedding taking place. Certainly, 2009 is starting rough, but we think that there are some positive things to note. BSkyB's latest earnings report contained some good news. The satellite service...
 
by | Jan. 31, 2009
Tags: mobile, operator, OTT
Viacom and Time Warner Cable are in a dispute over carriage fees, as Viacom wants an increase in fees for their channels. In response, Time Warner has threatened to no longer show programming on any of Viacom's cable channels, starting at 12:01 a.m. January 1'st. Unfortunately for many Time Warner Cable subscribers, Viacom carries some of their favorite programming. No more Viacom channels on Time Warner Cable means no more Nickelodeon, no more Comedy Central, no more MTV, and no...
 
by Elizabeth Parks | Dec. 31, 2008
Tags: operator

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