"operator" articles

Last week, I was among the diverse group of patrons who attended the Broadband World Forum in London. The conference hosted fixed, mobile and cable operators from several global markets; national and international governments; and leading solution providers (among others). I moderated and listened to several debates on the key strategies to achieve success in the connected home. Here are a few key takeaways. The smart home must evolve to become more integrated – All agree that...
I had the pleasure of attending IOT World Europe this past week in Berlin. The conference brings together executives from industries across the industrial and consumer Internet of Things to discuss industry trends, strategies, partnership opportunities, and best practices.  I focused in on consumer IOT and heard from speakers about Smart Home, Connected Cars, and Wearables. Several key themes emerged: 1.       What will be consumers’ path to...
 
I just finished attending AT&T’s annual industry analyst summit. This two-day event provides the analyst community a first-hand, interactive experience with AT&T’s leadership team. As usual, the event not only offered the latest visions from AT&T, but also allowed us to hear and probe AT&T’s reasoning and approaches behind their initiatives. Here are the five things that I believe AT&T has done differently, and better, than its archrival Verizon....
Parks Associates director of research Brett Sappington provides insight and commentary on the future acquisition of DIRECTV by AT&T : The merger did not really diminish competition in the U.S. market. Approval was widely expected. The bigger impact is clearly outside of the U.S., where AT&T is now making investments to build upon DIRECTV’s existing position in Central and South America. We expect AT&T to quickly roll out new voice,...
Last week, Google finally pulled the curtain off its much anticipated MVNO wireless service.  Google calls it Project Fi.   One of the much talked about feature of the service is Google’s pricing model.  Google will only charge users for the amount of data they use instead of the tiered data pricing of the other wireless carriers.  In our opinion, Project Fi will not have a drastic effect on the wireless industry pricing. Project Fi pricing is more or less in...
 
by Tejas Mehta | Apr. 28, 2015
Tags: Google, mobile, operator, Wi-Fi
Just last week, Comcast announced that they will triple the number of  “ Social Care Specialists” available to support their customers. Social care specialists handle customer support requests via social media channels. Comcast plans to add 40 social care specialists to its current pool of twenty specialists to cover 22 million subscribers. For Comcast, expanding services through social media is one attempt to amend the brand’s poor reputation as it relates to customer...
 
by Patrice Samuels | Apr. 2, 2015
Tags: operator, tech support
Google’s impending entry into the US wireless market as a Sprint and T-Mobile MVNO according to unconfirmed media reports has created quite a stir in the industry and the analyst community.  The potential implications for such a move can be profound and far-reaching.  Here is what we think of the announcement if the rumors are to be believed.   What is in it for Google? Google has a lot to gain from such a move.  Google already has a significant...
 
by Tejas Mehta | Jan. 22, 2015
Tags: Google, mobile, operator
In the past week, Google and Apple have both extended their efforts to penetrate yet another connected consumer platform – vehicles. Apple announced nine new auto manufacturers that have committed to integrating Apple’s CarPlay product into at least some forthcoming vehicle models, and Google unveiled its competing Android Auto product at the Google I/O conference. Both CarPlay and Android Auto allow drivers to access and control select smartphone apps and services through the...
 
by Jennifer Kent | Jul. 9, 2014
Tags: apps, Google, operator, smartphone

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