Digital Home Support Services

A couple of weeks ago, I was intrigued by an e-mail that I received from the National PTA. For every parent that subscribes to a smartphone monitoring app called TeenSafe , $10 will be raised for their local PTA. Parents can also receive a 33% lifetime discount on the app. What intrigued me about this promotion was not only finding another tool to research in my continued work on the parental controls marketplace, but also finding a solution that is endorsed by an organization as...
 
by | Nov. 14, 2014
Tags: none
According to Parks Associates research , 25% of U.S. broadband households with smart home devices experience problems monthly.  As consumers adopt new categories of devices, including home automation and home monitoring devices, new support opportunities emerge. Successful premium support services will need to take a comprehensive approach to address consumer needs and help consumers get the most out of their devices as the Internet of Things continues to expand. Parks...

Microsoft recently started offering their “Answer Desk” technical support service in Microsoft stores throughout the U. S. Microsoft launched Answer Desk online in December 2011; a service designed to provide one-on-one expert help to users of Microsoft products, whether or not these products are purchased at Microsoft. The answer desk service offers software repair and support, virus and malware removal and tune-up services for free. Why invest in in-store channels?...
 
by Patrice Samuels | Oct. 17, 2014
Tags: tech support
As I've studied trends in the Internet security and parental controls market over the past year or so, multiple conversations with major players in this space have come back to one main thought - it is incredibly difficult to sell stand-alone features in this market. No matter how innovative a solution may be (for example, the ability to analyze a child's activity on social networks to determine the threat level), product managers believe that their ability to integrate features into...
 
by | Sep. 5, 2014
Tags: none

Parks Associates has relesased a new market focus, Support Services for Mobile Devices . This research analyzes the market for technical support services for smartphones and tablets. It begins by exploring and number and types of problems consumers experience and how they resolve these problems. Next it analyzes subscription support services including current and previous adopters as well as the demand for such services. Finally, it gauges the use of support apps and their role in...
 
by Julia Homier | Nov. 8, 2013
Tags: apps, smartphones, tablets, tech support
Parks Associates and Support.com are hosting a complimentary webcast, “Evolving Technical Support for the Connected Home” on November 19 at 1 PM CST. The digital landscape of consumers’ homes, enabled by the Internet of Things, is growing rapidly more complex as home automation and security, medical monitoring, and mobile devices join traditional computing and entertainment devices on home networks. Technical support services, free and paid, are playing an...

Support.com has become the support partner for many brands including: Comcast, Sony, Time Warner, Symantec, Office Depot, OfficeMax, AOL, Staples, and TrendMicro. Companies partnering with Support.com can charge their customers a few dollars a month for advanced customer service, which can increase customer satisfaction and create brand loyalty. It's especially effective when compared to traditional customer service. Support.com offers many different services to companies;...
 
by Patrice Samuels | Mar. 19, 2013
Tags: industry event, tech support
Parks Associates announced today that 78% of U.S. broadband households had a home network router in 2012, up from 54% in 2009, with adoption reaching 95% by 2016. The international research firm notes consumer demand for connected and mobile devices is fueling adoption of home network devices, which creates new and complex support demands on the connected home. Parks Associates will address the service and monetization opportunities in tech support, emerging from the growing...
 


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