SMB Tech Support Services

Tuesday, September 27, 2011

Mobile Technology and Cloud Services Creating New Demand for Technical Support in Small and Medium Business Markets

SMB technical support market to exceed $20 billion by 2015

Parks Associates today released a new white paper, "The Opportunity for National Brands in SMB Technical Support Services," forecasting growth opportunities in the tech support market for small and medium businesses (SMBs).

The U.S. market will exceed $20 billion by 2015, according to Parks Associates, which notes the 2008 launch of AT&T's Tech Support 360 as a significant milestone in this market because this se ...read more

Thursday, July 07, 2011

U.S. Revenues for Consumer, SMB Technical Support Services to Approach $30 Billion by 2015

Nationwide market includes retailers, service providers, OEMs, software developers, and third-party vendors

Revenues for U.S. consumer and SMB (small and medium business) technology support services will grow nearly threefold in the next five years, with U.S. households accounting for over 40% of the $30 billion market, Parks Associates reports.

The firm's new research reports – Consumer Technical Support Services: Overview and Opportunities for SMB Technical Support – f ...read more

Wednesday, May 25, 2011

PlumChoice and Parks Associates to Present New SMB Tech Support Market Research

Industry Webcast Will Examine Opportunities in $9 Billion Market

The U.S. market for small- and medium-sized technical support services will grow to nearly $9 billion by 2015, according to new research from Parks Associates.

Kurt Scherf, VP, Principal Analyst, Parks Associates, and Josh Clifford, VP & General Manager, Business Services at PlumChoice, will address changes in the market and examine unique SMB technology needs and the associated revenue opportunities, suppo ...read more

Tuesday, March 29, 2011

U.S. SMBs three times more likely than average consumers to purchase professional technical support for tablets, smartphones, PCs

Parks Associates reports tech-support services must be fast and proactive to capture SMB market share

U.S. small businesses (SMB) could be the next boom market for tech support services, provided manufacturers, retailers, and providers offer fast and proactive solutions for multidevice environments that include PCs, servers, tablets, and smartphones, Parks Associates reports.

The international market research firm recently completed the project SMB Demand for Technical S ...read more

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