Monday, January 11, 2021
26% of US broadband households report purchasing a consumer electronics device between February and May 2020
New whitepaper addresses evolution of home technology support services during COVID-19 pandemic and beyond
A new whitepaper from Parks Associates finds 26% of US broadband households reported purchasing a consumer electronics (CE) device between February and May 2020, at the outset of the COVID-19 pandemic in the US. The whitepaper “Supporting Today’s Connected Consumer,” developed in cooperation with Sutherland, a global Digital Transformation company, addresses the expandi ...read more
Wednesday, September 30, 2020
Roughly 5.5 million households experience identity theft annually
Webinar explores strategies to build new VAS revenues through identity theft protection services
New consumer research from Parks Associates finds 5% of US broadband households annually experience identity theft, which equates to 5.5 million households affected and at least 6.6 million people. Identity theft ranks as the top data security or privacy concern, cited by over half of all US broadband households. The international research firm will discuss consumer demand for i ...read more
Monday, June 15, 2020
US households will have an average of 20 connected devices by 2025
Parks Associates and Irdeto address value-added services for secure and complete home Wi-Fi management in industry webinar
Parks Associates research finds US broadband households have an average of 12 connected devices, which will increase to 20 by 2025, creating opportunities for service providers and manufacturers to deploy new value-added services to support the home network and all its devices.
The international research firm will discuss home networking challenges ...read more
Thursday, May 14, 2020
41% of US broadband households concerned about hackers accessing their devices
Parks Associates and PSA Certified highlight importance of device security and standard frameworks in industry webinar
Parks Associates research reveals 41% of US broadband households are concerned about hackers getting access to their devices. With concerns higher among households without smart home devices, these fears could contribute to reluctance among consumers to purchase these devices. The international research firm will address the importance of establishing devic ...read more
Wednesday, February 12, 2020
Over 33% of CE device owners experienced technical problems with their device over the past year
New whitepaper examines the direct connections between support services and consumer engagement with connected solutions
Parks Associates today released a new whitepaper Next-Generation Support: Building an Engagement Platform, which finds over 33% of CE device owners report experiencing problems with their device over the past year. The whitepaper notes that even as these problems could extend to damage a brand’s reputation, they present an opportunity for service providers ...read more
Tuesday, January 15, 2019
U.S. revenues from one-time support services will total $1.7 billion by 2022
New research report addresses problems facing connected devices owners
A new industry report from Parks Associates reveals just over 30% of computing and entertainment device owners report experiencing loss of wireless connectivity, identifying home network routers and streaming media devices most frequently as the source of the problems. Support Services for the Connected Home reports the percentage of households with a technical support subscription has held steady at clos ...read more
Thursday, November 08, 2018
More than 50% of consumers who set up smart home devices themselves report setup problems
Webcast to address tech support opportunities through automated cognitive and intelligent technologies and automated connected devices
Parks Associates research finds most smart home owners set up their devices on their own and more than 50% of these consumers report setup problems. These issues have not translated into greater adoption of tech support services—one-fifth of U.S. broadband households have a subscription. The research firm will examine opportunities to improve ...read more
Wednesday, October 17, 2018
12% of smart home device owners report unresolved technical problems in 2018
New Parks Associates data reveals spike in unresolved problems among smart home device owners
New consumer data from Parks Associates shows 12% of smart home device owners in U.S. broadband households report technical problems going unresolved in 2018, compared to approximately 5% in the previous three years. 360 View: Supporting the Connected Consumer examines consumer appetite for self-help, professional, and premium support services, as well as consumer adoption of extend ...read more